Benefits Enrollment Specialist

Milliman • Omaha, NE

1d • Onsite

About The Position

Milliman is seeking a Benefits Enrollment Specialist to educate and consult with individual health insurance consumers, guiding them through the enrollment process with professionalism, empathy, and accuracy. The role involves proactive follow-up, ongoing support to enhance customer satisfaction and retention, and building strong relationships with various stakeholders including customers, client decision makers, insurance carriers, and brokers. The specialist will maintain accurate documentation in internal systems and CRM platforms, contribute to Milliman’s service model by delivering a consistent, high-quality customer experience, and utilize customer interactions and feedback to support retention strategies and continuous improvement efforts.

Requirements

• A minimum of a high school diploma or equivalent GED is required for this position, and education will be verified upon an accepted offer of employment
• Candidates are required to have a minimum of 2 years of professional work experience
• Strong verbal and written communication skills, with exceptional listening ability
• High level of accuracy and attention to detail in documentation and customer interactions
• Strong technical aptitude, including comfort using CRM systems and other technology platforms
• Self-motivated, enthusiastic, and proactive, with a positive, “can do” attitude
• Demonstrated ability to work effectively with a variety of stakeholders
• Passion for helping customers achieve the best possible outcomes
• Ability to work on a full-time basis is required
• Candidates must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future

Nice To Haves

• Health insurance industry experience in employee benefits and/or personal insurance strongly preferred
• 2+ years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred
• Current Life & Health insurance license, or the ability to obtain one within a short timeframe
• Relationship-focused and committed to delivering exceptional customer service
• Professional and dependable, with a strong sense of accountability and attention to detail
• Collaborative team players who value shared success and contribute positively to the office environment
• Adaptable and solutions-oriented, with the confidence to navigate change and ask questions when needed
• Curious and growth-minded, with a desire to learn, improve, and contribute new ideas

Responsibilities

• Educate and consult with individual health insurance consumers to help them understand available coverage options
• Assist customers through the enrollment process with professionalism, empathy, and accuracy
• Deliver proactive follow-up and ongoing support to enhance customer satisfaction and retention
• Build strong relationships with customers and internal and external stakeholders, including employees, client decision makers, insurance carriers, and brokers
• Maintain accurate and timely documentation in internal systems and CRM platforms
• Contribute to Milliman’s service model by delivering a consistent, high quality customer experience
• Use customer interactions and feedback to support retention strategies and continuous improvement efforts

Benefits

• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
• Paid Time Off (PTO) – Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
• Transportation – Pre-tax savings for eligible transit and parking expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED