Benefits Enrollment Specialist/SNAP Case Mgr

Latin American Association Inc • Atlanta, GA

1h

About The Position

The Benefits Enrollment Specialist/SNAP Case Manager is a grant-funded position in the Latin American Association’s Family Well-Being Department. The role supports public benefits initiatives through eligibility screening, back-end assistance, and enrollment support for programs including SNAP, Medicaid, TANF, WIC, and CAPS, while also providing opportunities to advocate for clients. The case manager will develop an understanding of the needs affecting metro Atlanta’s population.

This position provides bilingual client screenings and orientations, application and renewal assistance, referrals to community resources, follow-up support, outreach, and administrative and data-entry assistance. Funding is contingent upon the continued availability and renewal of the federal grant.

Requirements

• Fluency in both English and Spanish is required.
• Strong interpersonal and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Basic public speaking and community engagement skills.
• Strong computer and administrative skills.
• Passion for serving diverse communities.

Nice To Haves

• Experience in social services, nonprofit work, case management, healthcare navigation, or community outreach is preferred.

Responsibilities

• Provide one-on-one bilingual pre-screenings to determine individuals’ eligibility for public benefits.
• Orient clients to the Family Well-Being Department by phone or in person, collect completed pre-screening forms, and explain program eligibility and required supporting documents.
• Refer clients to and help them access stabilizing community resources, including primary health care, mental health services, civil legal aid, and other supports.
• Follow up after 60 days to confirm receipt of public benefits and provide additional support and services as needed.
• Support and coordinate food pantry activities and participate in food distribution events or nutrition access activities as needed.
• Conduct LAA and public benefits (WIC) outreach events.
• Keep client verification forms organized and stocked in hard-copy and digital formats.
• Assist clients with self-service options for checking their cases and uploading supporting documents.
• Assist with data entry.
• Assist with the public benefits intake log by gathering missing client information, such as identification numbers and dates of birth.
• Comply with organizational, departmental, and program guidelines, policies, and procedures.
• Assist clients with benefit applications and renewals through the Gateway application portal.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed