Benefits & Eligibility Supervisor

Arizona Department of Administration•Tucson, AZ

1d•$27•Onsite

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Benefits and Eligibility Supervisor in the Tucson Park Field Office. This role involves supervising, planning, and coordinating the operations of one or more benefits and eligibility units. The supervisor is responsible for the effective supervision and administration of staff, including staff development, training, succession planning, and performance management. This position also collaborates with other managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures. DES aims to strengthen individuals, families, and communities for a better quality of life and is looking for committed individuals who value service, community, and teamwork.

Requirements

Knowledge in Federal, State, and agency statutes, rules, and regulations applicable to the area of assignment.
Fundamental leadership practices.
Interviewing and assessment techniques, community resources, customer service practice.
Written and verbal communication skills to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
Ability to access, maintain, review, and interpret database information, compile and present program information.
Ability to establish and maintain effective working relationships.
Ability to identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
A high school diploma or equivalent education.
Six to twelve months of experience as a Lead.
One to three years of experience performing eligibility work with FAA systems.
Must possess a valid driver's license.
Successfully pass background and reference check.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads.
Interpret and clarify program policies and procedures for staff and implement regulations or policy changes affecting the day-to-day operation of the unit.
Assist staff with difficult and complex cases, including providing consultation, handling cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
Prioritize and assign work of assigned unit(s) to maintain compliance with federal, state, and mandates; ensure the timeliness and accuracy of services delivered; identify and resolve existing and potential problems according to agency policies and program goals and objectives.
Conduct quality control and error management and prevention in eligibility services program(s), including conducting case reviews, evaluating accuracy, timeliness, and productivity using quality and quantity data from program reports, identifying error trends, implementing corrective action plans, and developing and conducting related training.
Compile and review statistical data associated with unit activities from case records, logs, computer files, and other sources and prepare requested reports.
Evaluate staffing needs, participate on hiring panels, and make recommendations for effective use of personnel resources.
Assist with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities