Benefits & Eligibility Supervisor
About The Position
The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Benefits and Eligibility Supervisor for the Chandler Field Office. This position supervises, plans, and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits. The role is responsible for effective supervision and administration of the division's eligibility program(s) staff, including staff development and training, succession planning, and performance management. The supervisor will collaborate with other managers and staff to evaluate and implement the division's goals, responsibilities, policies, and procedures. This is an in-office position.
Requirements
- High school diploma or equivalent education
- Three years of experience performing eligibility work
- Must possess a valid driver's license
- Successfully pass background and reference check
- Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
Nice To Haves
- Experience with Family Assistance Administration Systems and software
- Proficiency in online support, internet and email use, task management, Google, and MS Office software (Word, spreadsheets)
- Knowledge of communication, conflict resolution, mediation, and collaboration techniques
- Leadership and team building skills
- Ability to manage and supervise employees with diverse skills, educational, and cultural backgrounds
- Ability to assess operational needs, staff performance, establish priorities, and analyze complex issues and implement operational procedures
Responsibilities
- Trains, supervises, and evaluates the performance of assigned staff; assign and adjust workloads.
- Interprets and clarifies program policies and procedures for staff and implements regulations or policy changes affecting the day-to-day operation of the unit.
- Assists staff with difficult and complex cases, including providing consultation, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
- Prioritizes and assigns work of assigned unit(s) to maintain compliance with federal, state, and mandates; ensures the timeliness and accuracy of services delivered.
- Conducts quality control and error management and prevention in eligibility services program(s), including conducting case reviews, evaluating accuracy, timeliness, and productivity using quality and quantity data from program reports, identifying error trends, and implementing corrective action plans and related training.
- Evaluates staffing needs, participates on hiring panels, and makes recommendations for effective use of personnel resources.
- Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
