BENEFITS AND ELIGIBILITY SUPERVISOR

Arizona Department of Administration•Tucson, AZ

1d•$27•Onsite

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Benefits and Eligibility Supervisor at the Banner University Medical Center location. This position directly supervises a unit of staff who complete eligibility determination/decisions for Medical Assistance (MA), Nutrition Assistance (NA), and Temporary Assistance for Needy Families (TANF), Cash Assistance (CA) programs. This position also monitors and reviews office-based customer Tracker Systems to ensure customers are being assisted by the appropriate staff in a timely manner, within quality expectations. This is an in-office position located on-site at Banner University Medical Center. The person in this position will work for the State of Arizona, not the hospital. This person will need to abide by hospital rules and policies related to annual and mandatory vaccinations, testing and screenings.

Requirements

Fundamental leadership practices.
Customer service practices.
Communication, conflict resolution, mediation, and collaboration techniques; leadership and team building.
Federal, State, and agency statues, rules, and regulations applicable to area of assignment
Program services used to conduct quality control reviews.
Automated systems and software.
Interviewing and assessment techniques.
Community resources
Written and oral communication to convey a wide variety of information.
Interpreting laws, statutes, rules, regulations, and guidelines for assigned areas.
Establish and maintain cooperative working relationships with internal management, staff and the general public.
Provide technical assistance to staff.
Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
Manage and supervise employees with diverse skills, educational, and cultural background.
Resolve program related issues.
Access, maintain, review, and interpret database information.
Compile and present program information.
Three (3) years of experience performing eligibility work.
High School diploma.

Responsibilities

Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads; Ensure staff are meeting metrics and productivity.
Responsible for interpreting and clarifying program policies and procedures for staff and implementing regulations or policy changes affecting the day-to-day operation of the unit.
Assists staff with difficult and complex cases including providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
Conduct quality control and error management and prevention in eligibility services program(s) including conducting case reviews, evaluating accuracy, timeliness, and productivity utilizing quality and quantity data from program reports, identifying error trends, implementing corrective action plans, developing, and conducting related training.
Compile and review statistical data associated with unit activities from case reads, logs, computer files, and other sources and prepare requested reports.
Evaluates staffing needs, participates in hiring panels, and makes recommendations for effective use of personnel resources.
Follow Arizona Management System (AMS).

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance