BENEFITS & ELIGIBILITY SUPERVISOR
About The Position
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor for the Tempe Field Office. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division. This is an in-office position.
Requirements
- Federal, State, and agency statutes, rules, and regulations applicable to area of assignment.
- Fundamental leadership practices.
- Program services used to conduct quality control reviews.
- Automated systems and software; mathematical computation.
- Interviewing and assessment techniques.
- Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
- Resolve program related issues, provide technical assistance to staff.
- Access, maintain, review, and interpret database information, compile and present program information.
- Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders.
- Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
- Analyze laws, regulations, and policies to ensure all programs and activities are in compliance.
Nice To Haves
- A high school diploma or equivalent education and three years of experience performing eligibility work.
Responsibilities
- Trains, supervises, and evaluates the performance of assigned staff; assigns and adjusts workloads.
- Interprets and clarifies program policies and procedures for staff and implement regulations or policy changes affecting the day-to-day operation of the unit.
- Assists staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
- Conducts quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity date from program reports, identifies error trends, implements corrective action plans, develops, and conducts related training.
- Compiles and reviews statistical data associated with unit activities from case records, logs, computer files, and other sources and prepare requested reports
- Evaluates staffing needs, participates on hiring panels and makes recommendations for effective us of personnel resources.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
