Benefits Customer Service Representative

Conduent • Vale, OR

3d • Remote

About The Position

Join our Benefits Administration Services team and help our valued customers. We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits. Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollers in a customer service role. You may periodically provide support through outbound calls as well. Accurately document enrollment requests, status changes, complaints, and grievances. Enter application and enrollment information into a web-based computer system for customers as needed. Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• High School Diploma/GED
• Must be 18 years of age.
• Ability to successfully pass a criminal background check.
• Previous customer service and/or call center experienced.
• Proficiency with MS Office and keyboarding
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to solve problems through analysis and ongoing feedback.
• Achieving results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• Ability to successfully complete paid training

Nice To Haves

• Experience working with healthcare and employer benefits is highly preferred.

Responsibilities

• Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollers in a customer service role.
• Periodically provide support through outbound calls.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers.
• Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Benefits

• Paid Training and equipment provided.
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Benefits available to you DAY 1
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED