Benefits Customer Service Representative

Conduent Human Resource Services, LLC•,

3d•Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join our Benefits Administration Services team and help our valued customers. We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits. Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollers in a customer service role. You may periodically provide support through outbound calls as well. Accurately document enrollment requests, status changes, complaints, and grievances. Enter application and enrollment information into a web-based computer system for customers as needed. Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

High School Diploma/GED
Must be 18 years of age.
Ability to successfully pass a criminal background check.
Previous customer service and/or call center experienced.
Proficiency with MS Office and keyboarding
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
Ability to establish and effective working relationships with applicants, beneficiaries, and co-workers.
Ability to solve problems through analysis and ongoing feedback.
Achieving results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
Ability to successfully complete paid training

Nice To Haves

Experience working with healthcare and employer benefits is highly preferred.

Responsibilities

Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollers in a customer service role.
Periodically provide support through outbound calls.
Accurately document enrollment requests, status changes, complaints, and grievances.
Enter application and enrollment information into a web-based computer system for customers.
Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.