Customer Support Representative - Benefits
About The Position
Customer Support Representatives play a key role in fostering and maintaining a positive, entrepreneurial, and high-performing work environment. As the front line of support, they operate collaboratively within a team and take ownership of delivering high-quality service across all client interactions. In this role, a Customer Support Representative is responsible for managing every aspect of the client experience, ensuring that issues are addressed efficiently, communication is clear and professional, and overall service standards consistently meet or exceed expectations.
Requirements
- High school diploma or equivalent
- Excellent written, oral, and communication skills
- Strong customer service orientation and problem resolution skills
- Excellent interpersonal skills
- Successful completion of isolved Base Camp
Responsibilities
- Maintains a high rate of isolved client retention through superior customer service.
- Respond accurately to a large volume of support calls and emails in a timely manner with a high degree of professionalism.
- Research and resolve inquiries
- Appropriately escalate issues for clients and participants as prescribed by standard operating procedures.
- Accurately document all communications.
- Accurately complete all assigned processing tasks.
- Participate in customer service training related to knowledge and skill enhancements.
- Additional duties as assigned.
Benefits
- employee total rewards offerings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
