Remote Benefits Services & Customer Support Representative

Globe Life AIL - Lisa RusselRichmond, VA
Remote

About The Position

This opportunity offers the flexibility of working remotely, ongoing mentorship, professional development, and the ability to build a meaningful long-term career while supporting working families across the country. At AO, we believe success comes from service, consistency, and growth. Whether you’re starting a new career or looking for greater flexibility and advancement opportunities, we provide the tools, training, and support to help you succeed.

Requirements

  • Strong communication and interpersonal skills
  • Positive attitude and willingness to learn
  • Self-motivation and strong work ethic
  • Ability to work independently while collaborating remotely
  • Professionalism, reliability, and adaptability
  • Commitment to delivering exceptional customer service

Nice To Haves

  • Customer service or client-facing experience is helpful, but not required. Full training and mentorship are provided.

Responsibilities

  • Communicate with clients through phone and Zoom consultations
  • Provide professional customer support and benefit guidance
  • Assist clients with coverage information, enrollment, and policy support
  • Build and maintain strong long-term client relationships
  • Participate in ongoing virtual training and leadership development sessions
  • Collaborate with team members in a positive remote work environment

Benefits

  • Health insurance reimbursement program
  • Company-supported life insurance coverage
  • Leadership and career development opportunities
  • Weekly Pay + Performance Bonuses
  • Incentives & Recognition (leadership conventions, incentive trips, recognition programs, team-building events)
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