Benefits Customer Support Agent (Remote)

Globe Life AIL - Lisa Russel•Duluth, MN

11h•Remote

About The Position

For over 70 years, we’ve proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. As part of Globe Life, we experienced over 20% growth last year—even during challenging economic conditions—demonstrating both our resilience and our role as an essential business. We are currently seeking dedicated, service-oriented individuals to join our growing remote team and help build long-term client relationships through Zoom virtual consultations. This role is ideal for individuals who enjoy helping others, building trust, and delivering exceptional customer experiences while working from home in a flexible remote environment.

Requirements

Excellent communication and interpersonal skills
Basic computer and virtual communication proficiency
Strong work ethic and reliability
Outgoing, positive, and energetic personality
Effective time management and organizational skills

Nice To Haves

Leadership experience is a plus, but not required

Responsibilities

Conduct virtual client consultations through Zoom and phone communication
Build and maintain long-term client relationships
Provide support regarding benefits, coverage options, and policy questions
Assist clients with updates, follow-up communication, and service requests
Maintain professionalism, organization, and accurate documentation
Participate in ongoing training and development programs

Benefits

100% Remote Work
Work from anywhere within the U.S.
Weekly Pay
Performance-Based Bonuses
Health Insurance Reimbursement Program
Comprehensive Life Insurance Coverage
Retirement Planning Options
Renewal Income Opportunities for long-term earning potential
Flexible Scheduling
Training & Mentorship
Access ongoing mentorship, virtual training, and leadership development opportunities.