Benefits Counselor - Enrollment & Tuition

Brigham Young University • Provo, UT

1d • Onsite

About The Position

Join BYU Human Resources and be part of an exceptional workplace culture where service, relationships, and a shared commitment to the university’s mission make a meaningful difference. The Benefits Counselor - Enrollment & Tuition plays an important role in supporting BYU employees and their families by administering the university’s tuition benefit program, providing benefits counseling and enrollment assistance, and coordinating New Employee Orientation. This position also helps create a welcoming, positive experience for employees through management of the Benefits Services reception area and provides backup support for retirement counseling and other benefits operations.

Requirements

• A firm commitment to the mission of BYU.
• Bachelor’s degree and experience working in HR or closely related field with budgeting experience, or equivalent combination of experience and education; 2 or more years’ experience in Human Resources or Benefits Administration.
• Excellent customer service skills.
• Computer skills: Microsoft Suite to include Word, Excel, PowerPoint, Publisher, and Outlook.
• Basic math skills: decimals and percentages.
• Experience making and giving presentations.
• Ability to effectively communicate orally.
• Ability to manage self well and handle pressure.
• Ability to keep confidentiality.
• Ability to qualify as a Notary Public.
• Ability to interpret and properly apply policies, procedures, and regulations.
• Detail oriented.
• Customer Service oriented.
• Strong interpersonal, communication, organizational, budgeting, and research skills.
• Knowledge of computer programs, including PeopleSoft, Chrome River, PowerPoint, Publisher and Microsoft Word and Excel.

Nice To Haves

• Bachelor’s degree in Human Resources or related field.
• PeopleSoft experience a plus.
• Knowledge of university human resources and benefits policies and procedures.
• Knowledge of university benefits
• Strong understanding of computer programs (PeopleSoft, AIM, Student Financial Accounts, Excel, Word, PowerPoint, Outlook, and the Internet, including research skills).
• Experience with software programs used University-wide, such as PeopleSoft, AIM, and Student Financial Accounts.
• Knowledge of benefits programs offered by the university.
• Knowledge of processes for implementing benefits programs.
• Awareness of laws and government regulations impacting benefits programs.

Responsibilities

• Leads and oversees the initiation, coordination, and completion of employee enrollments with Deseret Mutual Benefit Administrators (DMBA).
• Manages the benefits enrollment process for newly hired employees.
• Reviews employee circumstances, explains applicable plan provisions, and guides employees through benefit changes and enrollment decisions.
• Provides comprehensive education regarding benefit programs, eligibility requirements, plan provisions, enrollment procedures, and available options.
• Provides individualized benefits counseling and recommendations based on employee circumstances, applicable policies, and available plan options.
• Investigates and resolves complex benefits issues, using sound judgment and coordinating with Deseret Mutual, TIAA, and various BYU departments to determine appropriate resolutions.
• Determines and verifies employee and dependent eligibility for campus-sponsored benefits and programs administered by external vendors.
• Interprets and applies campus policies related to benefits and collaborates with Administration to ensure consistent compliance with requirements involving beard waivers, identification cards, Honor Code provisions, parking, and other applicable policies.
• Advises employees regarding participation in the 401(k) plan.
• Coordinates the benefits-related aspects of employee terminations.
• Administers the tuition benefit program for full-time faculty, full-time staff, ¾ time staff, adjunct faculty and retirees.
• Manages taxation process for the tuition benefit provided for children and for employees and spouses seeking graduate degrees, including coordination with Payroll.
• Coordinates tuition benefit payments for children of employees attending any of the CES schools.
• Coordinates the planning, scheduling, and logistical arrangements for New Employee Orientation (NEO).
• Schedules newly hired employees to attend NEO and ensures they receive timely and accurate orientation information.
• Presents NEO and provides clear, organized information regarding benefits, policies, procedures, and available employee resources.
• Coordinates the benefits reception area including supervising three student employees and ensuring excellent customer service.
• Manages the wellness budget and the Benefits Services department budget.
• Resolve reports and problems from Deseret Mutual for employees meeting 1,000 hours and becoming eligible for the retirement plans; notify employees of their change in eligibility.
• Resolve problems with Social Security numbers.

Benefits

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long-term disability benefits
• Paid parental and maternity leave
• Wellness Program
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level