Enrollment Counselor

University of the Cumberlands•Williamsburg, KY

12h

About The Position

An Undergraduate Online Enrollment Counselor coordinates admissions processes to enroll qualified undergraduate online students. The role performs a broad range of duties to meet the needs of prospective, applying, and newly admitted undergraduate online students. It requires excellent intercultural, problem-solving, organizational, computer, and communication skills, along with the ability to work effectively as a dynamic team player. The counselor manages admissions activities, evaluates applications and transcripts using consistent standards, communicates with applicants, maintains accurate records and reports, and provides information about the University and its academic offerings. The position also involves collaboration with academic departments and administration, customer service, representing the University at events, and learning and carrying out new information and data processes. Work hours are based on student needs, and a flexible schedule is required.

Requirements

Bachelor's degree preferred.
Good interpersonal skills and the ability to communicate honestly and tactfully with students who may not qualify for admission.
Outstanding telephone skills and a polite, friendly manner when working with students.
Computer literacy and strong knowledge of Microsoft Office.
Initiative, adaptability, resourcefulness, dependability, and ability to act.
Customer service experience.
Excellent analytical, communication, and writing skills.
Ability to work a flexible schedule; office hours and work times are based on student needs.

Nice To Haves

Bachelor's degree.

Responsibilities

Manage admissions inquiries, correspondence, collection of materials, and admissions data.
Work with admissions staff to keep student records current and accurately entered into the ERP/CRM database.
Maintain daily, weekly, and monthly admissions reports.
Evaluate prospective student applications and transcripts using consistent University admissions standards.
Communicate effectively and promptly with applicants.
Provide thorough information about the University, academic departments, programs, curricula, delivery methods, and expectations.
Collaborate regularly with academic departments and administration and build and maintain positive relationships.
Provide prompt and efficient customer service for Graduate Online Admissions.
Learn and execute new information and data processes required to meet University needs.
Represent the University at events.
Receive and upload student admissions documents.
Perform other duties as assigned.