Benefits Coordinator

Shedd Aquarium•Chicago, IL

16h•Hybrid

About The Position

At Shedd Aquarium, we have a vision of a world thriving with aquatic life, sustained by people who love, understand, and protect it. To get there, we need exceptionally talented and driven people. We are looking for someone resourceful, organized, and discerning to join our team as a Coordinator, Benefits. Reporting to the Director of Benefits & Wellness, the Coordinator, Benefits will hold a broad range of responsibilities. The role will focus heavily on generalist work, benefits, partnering with the payroll team, HRIS management, and compliance reporting. The Coordinator, Benefits is critical in strengthening the employee experience, providing great internal 'customer' support, and driving HR functional excellence and process improvement.

Requirements

High school diploma or equivalent experience
2+ years of experience working in human resources, benefits experience preferred
Foundational knowledge of human resource processes, terminology, policies, and programs is required
Ability to maintain confidentiality of sensitive information
Ability to connect with people of diverse backgrounds and establish rapport with others at all organizational levels
Ability to plan, organize, and prioritize work while managing multiple deadlines in a continually changing work environment
Ability to be creative in troubleshooting and resolving technical issues
Demonstrated ability to use sound judgment and apply critical thinking skills when making decisions
Flexible, adaptable, self-managed, organized, with strong attention to detail
Strong verbal, presentation, and written communication skills

Nice To Haves

Experience with Human Resources Information System (HRIS) - ADP WorkforceNow, Workday, Rippling, or Paylocity is preferred
Experience working in Microsoft Office - knowledge of SharePoint and Excel is preferred

Responsibilities

Monitor HRIS (ADP WorkforceNow) to ensure quality assurance and data integrity
Support employee ADP self-service entries and make necessary updates
Process status, personal information, benefit, retirement, and compensation changes in ADP and benefit vendor systems
Process terminations and compile benefits offboarding paperwork
Maintain and update the organizational chart to reflect accurate reporting structures
Perform internal data audits for HR operations and projects
Coordinate with Payroll Manager on change form/payroll form submissions and audit bi-weekly payroll register
Maintain soft benefit listings and support employee inquiries and discrepancies
Partner with brokers and benefits providers to resolve issues related to benefits administration and enrollment.
Monitor and manage the Benefits inbox, responding to employee inquiries and ensuring timely resolution of benefit-related questions and requests.
Conduct benefits orientations for new hires and employees, delivering presentations that effectively communicate benefit programs, enrollment processes, and available resources.
Contribute to Shedd's wellness programming and event coordination/planning
Submit workers' compensation injury information to the carrier, generate forms and communication for impacted employees, and maintain follow-up as needed
File timely government reports and ensure compliance with various regulations: Including, but not limited to: EEOC, EPRC, OSHA, Illinois New Hires, etc.
Various reports for the immediate team, other departments, grants, and our Human Capital Committee
Respond to unemployment claims by collecting and providing relevant information
Process anniversary and wellness incentives via Shedd's gifting platform
Other HR-related administrative tasks, reporting requests, and special projects as needed