Benefits Coordinator

Neighborhood Healthcare•Escondido, CA

16h•Onsite

About The Position

The Benefits Coordinator supports the day-to-day administration of employee benefit programs with a strong focus on delivering a responsive, employee-centered experience while representing the organization’s values of Above & Beyond, Collaboration, Compassion, Integrity, and Professionalism. This role serves as a key point of contact for employee benefit inquiries and provides administrative and operational support for benefit programs, including HRIS data entry and updates, processing of employee benefit changes, and assistance with compliance-related activities. The Benefits Coordinator partners with the Benefits Analyst, as well as HR, HRIS, and Payroll teams, to support benefit administration, employee communications, and accurate data processing. Success in this role requires strong organizational skills, attention to detail, and a customer-oriented approach, with the ability to support day-to-day benefit processing tasks for 1,500+ benefit-eligible employees across multiple locations throughout Southern California.

Requirements

High School Diploma/GED required
At least 1 year of benefits administration experience required.
Additional experience in HR and/or payroll a plus
HRIS experience with UKG preferred
Excellent verbal and written communication skills, including strong writing and proofreading skills
Detail oriented with excellent customer service and interpersonal skills required
Proficiency in Microsoft Office, particularly Excel
Ability to organize and prioritize responsibilities to meet daily, weekly or program deadlines
Ability to work independently and participate as a team member
Ability to travel to main NHC site as well as other sites for benefit related needs
Ability to work with highly confidential information in a professional and ethical manner
Ability to lift/carry 10 lbs./weight
Ability to stand for long periods of time
Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
Maintains current knowledge of policies and procedures as they relate to safe work practices
Follows all safety procedures and report unsafe conditions
Uses appropriate body mechanics to ensure an injury free environment
Familiarity with location of nearest fire extinguisher and emergency exits
Follows all infection control procedures including blood-borne pathogen protocols
Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
Complies with all regulations regarding corporate integrity and security obligations

Responsibilities

Processes and updates benefit data within the HRIS system (UKG), ensuring accurate processing of new hires, life events, employee benefit changes, and annual Open Enrollment
Assists with the administration and communication of benefit programs including medical, dental, vision, life insurance, disability, FSA/HSA, ancillary benefits, and retirement plans; provides general information regarding enrollment requirements, plan options and design and policy details with all levels of employees
Assist, cross train and support the preparation of bi-weekly benefit/payroll files to process benefit deductions
Assist, cross train and support carrier invoice reconciliation and invoice processing through Coupa
Assists in administration of Qualified Life Events (QLE), National Medical Support Notices (NMSN), COBRA processes, and related benefit processing and documentation support
Maintains the benefit designated email inbox and responds to employee questions regarding enrollments, eligibility, and general benefit inquiries; escalates as appropriate
Assists in the new hire benefit orientation processes and sends communications to new hires including follow up emails to ensure benefit enrollment completion
Organizes and updates benefit documentation, employee records, and filing systems within UKG, SharePoint, and internal servers
Assists with the annual Open Enrollment (OE) process including system testing, benefit guides and presentations
Assists with ACA reporting support, employee notices, audits, and other compliance-related support activities
Communicates with employees on leave regarding benefit payments and tracks payment status
Supports HR-wide events and employee benefit communication initiatives