Benefits Coordinator

American Academy of Pediatrics•Itasca, IL

14h•Onsite

About The Position

Administer all aspects of American Academy of Pediatrics (AAP) employee benefit plans. Implement related HR policies, procedures, and programs to support staff. Provide customer service support by answering employee benefit requests and questions and serve as a liaison between employees and insurance providers, assisting employees with investigating and resolving benefit claim questions and issues. Conduct new hire benefit orientations. Keep current on HR benefit trends/best practices and AAP engagement survey data to recommend new/enhanced benefit programs that meet employees’ needs and ensure AAP maintains a competitive benefits portfolio. Serve as back-up to Leave Coordinator. Recommend and engage in initiatives that foster and encourage a work environment that promotes belonging of all staff. Leverage technology to streamline HR processes. Provide project support to Human Resources as needed. Perform other duties as assigned.

Requirements

At least two years’ related experience coordinating general human resources activities, including benefit administration and policy interpretation.
Excellent verbal/written communication, interpersonal, organizational, diplomacy, and customer service skills required, as well as an understanding of federal and state employment laws.
Must be able to work discretely with confidential data, pay close attention to detail, manage multiple priorities simultaneously, take initiative, work both independently and as part of a team, collaborate effectively with various internal and external constituents, write clear and concise correspondence, and promote and maintain a positive and cooperative team-oriented work environment with a commitment to fostering a culture where everyone feels valued and respected.
Strong technical acumen essential with proficiency in MS Office, experience with an HRIS (ADP preferred), and the ability to learn and apply new technologies including the use of AI; experience with website maintenance/document collaboration site software (e.g., SharePoint), and virtual meeting platforms (e.g., WebEx, Teams) preferred.

Nice To Haves

experience with an HRIS (ADP preferred)
experience with website maintenance/document collaboration site software (e.g., SharePoint)
experience with virtual meeting platforms (e.g., WebEx, Teams)

Responsibilities

Provide customer service support by answering employee benefit requests and questions and serve as a liaison between employees and insurance providers, assisting employees with investigating and resolving benefit claim questions and issues.
Perform all daily benefit processing, including enrollments, changes, and separations.
Monitor and review all changes submitted through insurance carrier connections.
Communicate employee benefit information to staff; distribute benefits materials for open enrollment and required compliance mailings; and develop and maintain assigned benefit information on the intranet.
Conduct new hire benefit orientations.
Develop and maintain automated processes for employee benefit enrollment and changes through HRIS self-service module.
Maintain employee benefit information and payments in individual benefit files and HRIS database.
Reconcile, allocate chargebacks, and prepare monthly insurance bills, investigating discrepancies with insurance carriers and HRIS/Payroll systems.
Process and prepare bi-weekly reports and submittals for the 401(k), 403(b) and 457(b) payroll contributions.
Compile annual census reports for the 403(b) retirement plan.
Administer the AAP Section 125 Flexible Benefit Program including enrollment, bi-weekly review and upload of employee contributions, and daily payment reconciliation.
Prepare and process all employee separation documents.
Administer all COBRA activities.
Keep current on HR benefit trends/best practices and AAP engagement survey data to recommend new/enhanced benefit programs that meet employees’ needs and ensure AAP maintains a competitive benefits portfolio.
Serve as back-up to Leave Coordinator.
Recommend and engage in initiatives that foster and encourage a work environment that promotes belonging of all staff.
Leverage technology to streamline HR processes.
Provide project support to Human Resources as needed.
Perform other duties as assigned.