Benefits Coordinator-Lead

UT Health San Antonio•San Antonio, TX

1d•Onsite

About The Position

The Lead Benefits Coordinator coordinates staff activities and workflows related to patient access, insurance verification, scheduling, and administrative support within a clinical practice to ensure efficient operations and high patient satisfaction. Provides customer service by supporting appointment scheduling, check-in and check-out processes, insurance benefit verification, authorization coordination, and telephone triage. Serves as a key liaison between clinic staff, providers, and insurance representatives to resolve complex authorization and patient access issues. Provides guidance, training, and mentorship to Benefits Coordinators while promoting service excellence aligned with the UT Health mission, vision, and patient promise.

Requirements

Experience in patient access, insurance verification, scheduling, and administrative support within a clinical practice.
Customer service skills.
Ability to support appointment scheduling, check-in and check-out processes.
Proficiency in insurance benefit verification and authorization coordination.
Skills in telephone triage.
Liaison skills between clinic staff, providers, and insurance representatives.
Ability to resolve complex authorization and patient access issues.
Guidance, training, and mentorship capabilities.

Responsibilities

Coordinate staff activities and workflows related to patient access, insurance verification, scheduling, and administrative support.
Provide customer service by supporting appointment scheduling, check-in and check-out processes, insurance benefit verification, authorization coordination, and telephone triage.
Serve as a key liaison between clinic staff, providers, and insurance representatives to resolve complex authorization and patient access issues.
Provide guidance, training, and mentorship to Benefits Coordinators.
Promote service excellence aligned with the UT Health mission, vision, and patient promise.

Benefits

Medical - UT SELECT Medical insurance offered free for employees.
Family members can be added to the medical plan through payroll deduction.
Discounted copays and coinsurance when using UT Health Physicians.
$50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free.
Options to purchase additional employee and dependent coverage for life and accidental death and dismemberment insurance at group rates.
Three dental insurance plan options available for employees and their families through Delta Dental Insurance Company (two PPOs and one dental HMO).
Fully insured Vision Care benefits offered by Superior Vision Services (two plan options).
Disability Insurance provides income if a non-work related illness or injury prevents you from working.
Flexible spending accounts (FSAs) for qualifying dependent day care expenses or out-of-pocket health care expenses.
Eligibility for Teacher Retirement System (TRS) or Optional Retirement Plan (ORP).
TRS matches employee contributions.
Voluntary retirement programs available.
Generous leave program with multiple paid leave options.
Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) based on years of service.
Extended Illness Bank: 8 hours (1 day) accrued per month.
Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
12 set paid holidays each year.
Range of discounts on services, tickets, and gym membership.