Benefits Coordinator-Lead (Cardiology)

UT Health San Antonio • San Antonio, TX

3d

About The Position

The Lead Benefits Coordinator coordinates staff activities and workflows related to patient access, insurance verification, scheduling, and administrative support within a clinical practice to ensure efficient operations and high patient satisfaction. Provides customer service by supporting appointment scheduling, check-in and check-out processes, insurance benefit verification, authorization coordination, and telephone triage. Serves as a key liaison between clinic staff, providers, and insurance representatives to resolve complex authorization and patient access issues. Provides guidance, training, and mentorship to Benefits Coordinators while promoting service excellence aligned with the UT Health mission, vision, and patient promise.

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.

Requirements

• Experience in patient access, insurance verification, scheduling, and administrative support within a clinical practice.
• Customer service skills to support appointment scheduling, check-in/check-out, insurance benefit verification, authorization coordination, and telephone triage.
• Ability to serve as a liaison between clinic staff, providers, and insurance representatives.
• Skills in providing guidance, training, and mentorship.

Responsibilities

• Coordinates staff activities and workflows related to patient access, insurance verification, scheduling, and administrative support within a clinical practice.
• Provides customer service by supporting appointment scheduling, check-in and check-out processes, insurance benefit verification, authorization coordination, and telephone triage.
• Serves as a key liaison between clinic staff, providers, and insurance representatives to resolve complex authorization and patient access issues.
• Provides guidance, training, and mentorship to Benefits Coordinators while promoting service excellence aligned with the UT Health mission, vision, and patient promise.

Benefits

• Medical - UT SELECT Medical insurance offered free for employees, administered by Blue Cross and Blue Shield of Texas. Family members can be added via payroll deduction. Discounted copays and coinsurance when using UT Health Physicians.
• Life Insurance - $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional coverage.
• Dental - Three dental insurance plan options through Delta Dental Insurance Company (two PPOs, one HMO). PPO plans allow choice of any licensed dentist.
• Vision - Fully insured Vision Care benefits by Superior Vision Services with two plan options (standard or enhanced).
• Disability Insurance - Provides income if a non-work related illness or injury prevents you from working.
• FSAs - Flexible spending accounts for qualifying dependent day care or out-of-pocket health care expenses.
• Retirement - Eligibility for Teacher Retirement System (TRS) or Optional Retirement Plan (ORP). TRS is a defined benefit plan with UT Health matching contributions. Voluntary retirement programs available with five providers.
• Time Off - Generous leave program including: Front-loaded Paid Time Off (128-208 hours based on service), Extended Illness Bank (8 hours accrued per month), Paid Family Leave (up to 240 hours after 6 months employment), 12 set paid holidays.
• Discounts - Range of discounts on services, tickets, and gym membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed