Benefits Consultant

Hub International Insurance•Baton Rouge, LA

About The Position

A Benefits Consultant works with a book of business to develop and propose solutions for clients’ employee benefit programs. The consultant helps clients understand emerging trends, manage annual renewals, and identify options that support their goals and competitiveness. The role requires assessing client needs, addressing issues proactively, and delivering on client expectations. The consultant builds trusted relationships with clients, carrier representatives, and internal team members; provides strategic benefit and compliance guidance; and supports renewals, implementations, and transitions. The role also contributes to client retention and business growth, mentors colleagues, and participates in ongoing professional development. HUB describes its culture as collaborative and growth-oriented, with structured training, licensing support, and development opportunities.

Requirements

5–7 years of experience in employee benefits, including strong knowledge of self-insured plans, ancillary lines, and current legislation.
Bachelor’s degree or equivalent highly preferred.
Louisiana Life and Health license required, or willingness to complete it as soon as possible.
Excellent communication and presentation skills.
Ability to interact effectively with people at varying levels of responsibility and authority, including employees, key contacts, and executives.
Strong organizational skills and ability to manage multiple priorities and projects at once.

Nice To Haves

Professional designations such as RHU, REBC, or CEBS.

Responsibilities

Understand clients’ business issues and how employee benefits support their business; articulate long-term benefit goals and develop strategic plans to achieve them.
Educate and support clients, serving as a trusted advisor and addressing problems with viable solutions.
Plan and execute renewals, communicate regularly with clients, and anticipate concerns arising from the renewal process.
Stay current on benefit plan designs, riders, legislation, and emerging trends; alert clients to potential legislative and coverage issues and provide and explain annual compliance packages.
Pursue training, coursework, and professional designations, and share industry knowledge.
Shadow other consultants and invite colleagues to shadow appointments to share consulting techniques and approaches.
Meet with medical and ancillary carrier representatives to learn about innovations and strategies, maintain professional relationships, and provide feedback on quotes.
Conduct consultative client presentations, encourage feedback, and explain recommendations clearly and professionally.
Identify cross-selling and new-sales opportunities, request referrals, and discuss strategic partnerships and HUB value-added services with clients.
Discuss compensation and the value proposition with clients, including compensation adjustments when needed.
Work toward full client retention and provide accurate, timely deliverables in accordance with performance standards.
Review presentation materials for accuracy, relevance, and usefulness; ensure follow-up issues are handled and communicated promptly.
Build and maintain relationships with client HR and benefits staff and upper management through regular, proactive communication.
Mentor Associate Benefit Consultants, Account Managers, BA/CSS, and ISRs; provide instruction, delegate appropriately, set expectations, and hold team members accountable.
Hold regular team meetings and communicate client issues, renewals, and proactive work clearly to team members.
Use HUB Essential 7 practices to mediate concerns, encourage and recognize team members, promote engagement, and build effective working relationships.
Use Benefit Point to document and assign client-service issues and key renewal steps.
Manage carrier-change implementations and transitions with minimal disruption; document major issues and changes, track next steps, and ensure submissions and documents are processed accurately and on time.
Verify rates, employee enrollments and changes, ID cards, and other information, and promptly resolve problems arising during renewals.
Maintain an organized system for tracking and managing concurrent issues and projects.