Benefits Call Center Representative

Conduent•Chesapeake, VA

12d•Remote

About The Position

Conduent invites you to apply for the Benefits Call Center Representative role. As a Benefits Call Center Representative, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their benefits experience. Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution. Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries. Provide professional written communication via chat, including follow-up and resolution emails. Process member requests efficiently while adhering to compliance, quality, and service standards. Deliver a consistent, high-quality customer experience aligned with business expectations.

Requirements

Strong written and verbal communication skills
Ability to navigate and work across multiple systems and tools simultaneously
Attention to detail
Must be able to successfully complete a background check
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router

Responsibilities

Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
Provide professional written communication via chat, including follow-up and resolution emails
Process member requests efficiently while adhering to compliance, quality, and service standards
Deliver a consistent, high-quality customer experience aligned with business expectations