Benefits Call Center Representative

Conduent • Vale, OR

8d • $32,760 - $40,950 • Remote

About The Position

In this role, you'll assist participants and beneficiaries with benefit-related inquiries and guide them through the benefits process. Ideal candidates will have experience with pension plans and defined benefit (DB) accounts. Join Conduent and be part of a collaborative team where your contributions make a meaningful impact every day. This position requires strong customer service and communication skills, attention to detail, and the ability to effectively navigate multiple systems while assisting participants in a fast-paced environment.

Requirements

• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check and drug test.
• Must have strong organization skills
• Must have excellent time management skills
• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately.
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
• We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Nice To Haves

• Experience with pension plans
• Experience with defined benefit (DB) accounts

Responsibilities

• Managing inbound calls
• Answering questions regarding kits that has been sent to the beneficiaries
• Performing walk throughs on forms that beneficiaries will need to complete in order to commence their benefits
• Checking on stop and reissuing cases
• Managing inboxes
• Collaborating with the team

Benefits

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED