BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Tucson, AZ

9h•Onsite

About The Position

The Benefits and Eligibility Specialist (Eligibility Interviewer) determines eligibility for Arizonans seeking Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This full-time, 40-hour-per-week position is based in an office and involves helping clients in person and by telephone in a fast-paced environment. The role requires sound decision-making, independent work, and quality communication with clients. Paid classroom and on-the-job training are provided. The position is with the Department of Economic Security’s Division of Benefits and Medical Eligibility, Family Assistance Administration, at locations in Tucson and Sells, Arizona. Employees assist individuals and families in challenging personal situations, gather information through interviews, complete application and interview processes using computer systems, and make eligibility determinations. Work is measured against agency standards for metrics, attendance, service levels, accuracy, and timeliness.

Requirements

Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing, navigating and using multiple computer systems and screens while talking with a client by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Successfully pass background and reference checks; employment is contingent upon completion of the process and the agency’s ability to reasonably accommodate any restrictions.
Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.
Knowledge of customer service practices.
Knowledge of computer navigation and software applications, including Google Suite or Microsoft.

Responsibilities

Assist clients in person and/or by telephone in a fast-paced office environment.
Attend paid classroom training and participate in on-the-job training.
Provide excellent customer service to individuals and families facing challenging and personal situations.
Collect information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by entering data on a computer and accessing multiple screens while speaking with clients by phone.
Meet agency standards for metrics, attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants of diverse backgrounds and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.