BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILTY INTERVIEWER)

Arizona Department of Administration•Yuma, AZ

About The Position

The Department of Economic Security’s Division of Benefits and Medical Eligibility is seeking a Benefits and Eligibility Specialist (Eligibility Interviewer) to determine eligibility for Nutrition Assistance, Medical Assistance, and Temporary Assistance to Needy Families. The role assists individuals and families by phone in a high-volume call center and requires sound decision-making, independent work, multitasking, and clear, high-quality client communication. The position may offer remote work within Arizona, depending on department business needs and continued achievement of performance measures. Paid classroom training and on-the-job training are provided. The role’s performance is assessed against agency standards for metrics, attendance, service levels, accuracy, and timeliness. The position is based at the Division of Benefits and Medical Eligibility, Family Assistance Administration, 1800 East Palo Verde Street, Yuma, Arizona 85364. The State of Arizona offers a comprehensive benefits package, and employees are required to participate in the Arizona State Retirement System and the Long-Term Disability program after a 27-week waiting period.

Requirements

Knowledge of customer service practices.
Knowledge of navigating software applications, including Google Suite or Microsoft applications.
Strong written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with a client by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Successfully pass background and reference checks.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
If driving or use of a vehicle is an essential job function for conducting State business, meet the applicable driver’s license requirements.

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Assist individuals and families by phone in a call center environment.
Attend paid classroom training and participate in on-the-job training.
Provide excellent telephone customer service to individuals and families facing challenging and personal situations.
Collect and gather information through interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes while entering data on a computer and accessing multiple screens.
Meet agency standards in a high-volume call center, including metrics, attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Arizona State Retirement System defined benefit plan providing lifelong retirement income.
Option to participate in a voluntary deferred compensation program for tax-deferred retirement investments.