BENEFITS AND ELIGIBILITY SPECIALIST SENIOR (ELIGIBILITY INTERVIEWER SPECIALIST)

Arizona Department of Administration•Glendale, AZ

1d•$21•Onsite

About The Position

The Department of Economic Security (DES) is seeking committed individuals to join their team and strengthen individuals, families, and communities for a better quality of life. The Eligibility Interviewer Specialist will process DES on the Spot virtual caseloads and state-wide cases, requiring travel to other DOTS locations as needed in the Phoenix downtown area. This role involves working autonomously on-site with minimal supervision, though supervisor support is available virtually. The position requires the ability to adjust quickly to changes in tasks or assignments and interact with extremely vulnerable clients, necessitating patience and strong interpersonal skills. Local travel may be required based on immediate needs. Senior-level subject matter expertise (SME) is required for complex CA, NA, and MA cases, along with adaptability to various caseload demographic types and typical benefit cases. The role involves determining client eligibility for Medical Assistance (MA), Nutrition Assistance (NA), Temporary Assistance for Needy Families (TANF), and Cash Assistance programs through interviews and determinations.

Requirements

Knowledge of Federal and State laws, statutes, regulations, policies, and procedures pertaining to public assistance programs, computer programs/systems utilized for eligibility determinations.
Knowledge of computer programs utilized by FAA for eligibility determinations; AZTECS, HEAplus, OnBase, FAA online policy manual, etc.
Knowledge of public assistance eligibility determination processes at the expert level, with excellent communication, conflict resolution, mediation, and collaboration techniques.
Knowledge of Google, Microsoft Word, spreadsheets, and PowerPoint.
Skilled in active listening to obtain accurate information, detailed work, accuracy, and promptness with data entry and keyboarding.
Skilled in excellent interpersonal, written, and oral communication skills to convey a wide variety of information.
Skilled in time management and organizational skills, prioritizing multiple tasks and following up on unresolved issues.
Skilled in working with minimal supervision in a fast-paced environment, critical thinking, analytical and detail-oriented.
Ability to transition quickly to work processes and procedures in non-stationary environments, while maintaining a good attendance record.
Ability to make accurate determinations while working with individuals from various educational, cultural, and skill backgrounds.
Ability to adhere to strict state and federal time frames; meet and/or exceed performance measures and meet competing priorities.
Ability to work independently while functioning as an integral part of the unit's structure and establish and maintain professional working relationships with staff and outside entities.
Must possess a valid Driver's License.
Must successfully pass background and reference checks.
Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Bilingual is a plus.

Responsibilities

Performs senior-level tasks and serves as a Subject Matter Expert (SME) in policy and procedures for complex and routine CA, NA, and MA cases at various sites.
Carries out determinations in accordance with federal regulations, state regulations, program regulations, policies, and procedures.
Ensures accurate and timely completion of workload to ensure program compliance.
Reviews records for quality assurance and compliance. Identifies and refers questionable cases for investigation.
Reviews and evaluates information to resolve issues and complaints from clients regarding program services.
Assist customers with disabilities, interact directly with angry or hostile customers, and offer conflict de-escalation when handling emotional or irate customers.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities