BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration • Phoenix, AZ

1d • Onsite

About The Position

The Department of Economic Security (DES) is seeking a Benefits and Eligibility Specialist (Eligibility Interviewer) to join their team. DES aims to strengthen individuals, families, and communities for a better quality of life, serving over 3 million Arizonans. This role involves determining eligibility for Arizonans seeking Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The ideal candidate is highly motivated, possesses strong decision-making skills, can work independently, multi-task in a fast-paced call center environment, and provide quality interaction and communication with clients.

Requirements

• Knowledge in customer service practices.
• Knowledge in computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
• Strong written and verbal communication skills.
• Customer friendly, empathetic and patient.
• Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
• Core math skills, including but not limited to, addition, subtraction, multiplication and division.
• Ability to evaluate and make appropriate decisions (or determinations).
• Ability to access, maintain, review and interpret information.
• Ability to work independently as well as interacting with others on a team.
• Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then Driver’s License Requirements apply.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.

Responsibilities

• Working in a call center, assisting individuals and families by phone or face to face in person.
• Attending paid classroom training with on the job training (learning by doing).
• Provide excellent customer service by phone OR in person to individuals and families facing challenging and personal situations.
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• Complete the application process and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families by phone or in person.
• Adhere to agency standards in a high-volume call center OR field office, measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Deferred compensation plan
• Wellness plans
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Paid Parental Leave program

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees