BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Tucson, AZ

1d•Onsite

About The Position

At the Department of Economic Security (DES), the mission is to strengthen individuals, families, and communities for a better quality of life. DES is seeking individuals committed to service, community, and teamwork to join their team. This is a rewarding full-time position (40 hours per week) with comprehensive paid training and great benefits. As an Eligibility Interviewer, the role involves determining eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This position is ideal for a highly motivated individual with decision-making skills who can work independently in a fast-paced environment while providing quality interaction and communication with clients. This is an in-office position.

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
Skills in professional written and verbal communication.
Skills in customer friendly, empathetic and patient interaction.
Skills in computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
Skills in core math, including but not limited to, addition, subtraction, multiplication and division.
Ability to evaluate and make appropriate decisions (or determinations).
Ability to access, maintain, review and interpret information.
Ability to work independently as well as interacting with others on a team.
Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
Successfully pass background and reference checks.
Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then Driver’s License Requirements apply.

Nice To Haves

One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.

Responsibilities

Working in a fast-paced office environment, assisting clients in-person and/or by telephone.
Attending paid classroom training with on the job training (learning by doing).
Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations.
Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
While talking to the individuals and families by phone, complete the application and interview process, by entering data on a computer and accessing multiple screens.
Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Paid vacation and sick time.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities