BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)
About The Position
The Department of Economic Security (DES) is seeking an Eligibility Interviewer to join their team, dedicated to strengthening individuals, families, and communities in Arizona. This role involves determining eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The ideal candidate is highly motivated, possesses strong decision-making skills, can work independently, multi-task in a fast-paced environment, and provide quality interaction and communication with clients. This is an in-person, on-site position within a field office.
Requirements
- Knowledge of customer service practices.
- Knowledge of computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
- Skills in professional written and verbal communication.
- Skills in customer friendly, empathetic, and patient interaction.
- Skills in computer experience; typing, navigating, and using multiple computer systems on multiple screens while talking to the client by phone.
- Skills in core math skills, including but not limited to, addition, subtraction, multiplication, and division.
- Skills in independent problem solving, analyzing, and decision-making for complex issues related to the field office.
- Ability to evaluate and make appropriate decisions (or determinations).
- Ability to access, maintain, review and interpret information.
- Ability to work independently as well as interacting with others on a team.
- Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
- Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then Driver’s License Requirements apply.
Nice To Haves
- One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
- A High School Diploma or GED.
Responsibilities
- Work in a field office environment, assisting individuals and families face-to-face in person.
- Attend paid classroom training with on-the-job training.
- Provide excellent customer service in person to individuals and families facing challenging and personal situations.
- Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- Complete the application process and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families in person.
- Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
