BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)
About The Position
The Department of Economic Security (DES) is seeking a Benefits and Eligibility Specialist, also known as an Eligibility Interviewer, to join their team. DES aims to strengthen individuals, families, and communities for a better quality of life, serving over 3 million Arizonans. This role is ideal for individuals committed to service, community, and teamwork, who enjoy helping people and providing customer service. As an Eligibility Interviewer, the specialist will determine eligibility for Arizonans seeking Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The position requires a highly motivated individual with strong decision-making skills, capable of working independently and multitasking in a fast-paced field office environment, while providing quality interaction and communication with clients.
Requirements
- Knowledge in customer service practices.
- Knowledge in computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
- Strong written and verbal communication skills.
- Customer friendly, empathetic and patient.
- Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the clients.
- Core math skills, including but not limited to, addition, subtraction, multiplication and division.
- Ability to evaluate and make appropriate decisions (or determinations).
- Ability to access, maintain, review and interpret information.
- Ability to work independently as well as interacting with others on a team.
- Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then Driver’s License Requirements apply.
- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Nice To Haves
- One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
- A High School Diploma or GED.
Responsibilities
- Work in a field office environment, assisting individuals and families face to face in person.
- Attend paid classroom training with on-the-job training (learning by doing).
- Provide excellent customer service in person to individuals and families facing challenging and personal situations.
- Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- Complete the application process and interview process by entering data on a computer and accessing multiple screens while talking to clients in person.
- Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Deferred compensation plan
- Wellness plans
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
