Benefits and Eligibility Specialist I 2026-02517

State of Wyoming•Lander, WY

27d

About The Position

The Benefits and Eligibility Specialist I provides case management for assigned economic assistance, information, and referral cases. The position provides information and refers individuals and families to programs and resources that support self-sufficiency and self-responsibility, while ensuring safety and protection. The role supports economic assistance programs such as TANF, child support, Medicaid, and food stamps, determining eligibility according to program income and asset guidelines and ensuring benefits are provided accurately and on time. The position collaborates with state and community partners to support public health and safety.

Requirements

Associate's degree, or 2–4 years of progressive work experience, typically in Benefits and Eligibility, in lieu of the degree.
Alternatively, 0–2 years of progressive work experience, typically in Benefits and Eligibility, with the education requirement.
Knowledge of effective interviewing techniques, including attitudes, behaviors, and value judgments that affect the worker-client relationship.
Knowledge of laws, rules, regulations, policies, procedures, and manuals.
Knowledge of community and governmental resources and programs and how to access them.
Knowledge of agency computer systems and their application.
Knowledge of general office procedures.
Knowledge of state and federal criminal justice processes.
Successful applicants must complete a background information check, including fingerprinting.

Nice To Haves

Detail-oriented, able to multitask, organized, and able to prioritize.
Good oral and written communication skills.
Customer service experience.

Responsibilities

Provide case management for assigned economic assistance, information, and referral cases.
Provide information and refer individuals and families to programs and resources.
Determine eligibility for assistance programs based on applicable income and asset guidelines.
Provide benefits accurately and in a timely manner in collaboration with state and community partners.
Assist with audits to ensure compliance with state and federal requirements.
Maintain computer databases and enter information.
Conduct client interviews to determine eligibility.
Maintain cases after approval.
Maintain public relations with community referral agencies and others.
Recognize situations involving people in crisis and provide intervention services.
Train new employees.
Assist with hearings by providing written or verbal testimony or exhibits.