BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER) - SKILLBRIDGE

Arizona Department of Administration•Phoenix, AZ

8d•$19•Onsite

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join our team as an Eligibility Interviewer. As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced call center environment, and can provide quality interaction and communication with our clients.

Requirements

Must be able to complete a minimum of 8 weeks and up to a maximum of 6 months SkillBridge internship.
Must be separating from the military.
Has served at least 180 days on active duty.
Customer service practices.
Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
Professional written and verbal communication.
Customer friendly, empathetic and patient.
Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
Core math skills, including but not limited to, addition, subtraction, multiplication and division.
Evaluate and make appropriate decisions (or determinations).
Access, maintain, review and interpret information.
Work independently as well as interacting with others on a team.
Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.

Responsibilities

Working in a call center environment, assisting individuals and families by phone.
Attending paid classroom training with on the job training (learning by doing).
Provide excellent customer service by phone to individuals and families facing challenging and personal situations.
Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.
Adhere to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness.