Benefits And Eligibility Specialist Senior (Eligibility Interviewer Lead)
About The Position
The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as an Eligibility Interviewer Lead in their Field Office. This position is primarily responsible for leading Benefits and Eligibility Specialists, providing assistance, direction, monitoring, and training in the areas of fraud, overpayment, interviewing, and investigative techniques, including troubleshooting problem situations and assisting in defusing difficult customer situations. The position is also responsible for performing complex eligibility work, including determining initial and ongoing eligibility for public assistance programs and services. This position is an in-office position.
Requirements
- Knowledge in Federal, State, and agency statutes, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and related case administrative techniques.
- Knowledge in Policies, procedures, and programs of the department applicable to the area of assignment.
- Knowledge in Program services used to conduct quality control reviews.
- Knowledge in Automated systems and software.
- Knowledge in Mathematical computation.
- Knowledge in Interviewing and assessment techniques.
- Knowledge in Community resources; customer service practices.
- Skill in Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
- Ability to Evaluate and make appropriate decisions (or determinations).
- Ability to Resolve program relates issues.
- Ability to Provide technical assistance to staff.
- Ability to Detect and evaluate potential fraudulent situations.
- Ability to Access, maintain, review, and interpret database information.
- Ability to Compile and present program information.
- Ability to Lead, direct, and train other eligibility staff.
- Ability to Establish and maintain effective working relationships.
- Ability to Explain program benefits, requirements, procedures, and complex rules and programs so they Can be understood by people of diverse socio-economic and cultural backgrounds.
- Ability to Work in a fast paced call center environment and adapt to changing priorities and responsibilities.
Nice To Haves
- Two years of experience as an Eligibility Interviewer with FAA.
Responsibilities
- Primarily serves as a mentor, lead, or coach to lower-level staff.
- Conduct initial and ongoing eligibility determinations that require advanced program knowledge.
- Prepares for regional and state reviews and audits by identifying problematic areas.
- Documents data and information gathered and compares findings with established guidelines of the eligibility programs.
- Provides technical support to ensure staff is in compliance with eligibility rules, policies, standards, and processes.
- Compiles data for huddle boards, attends and participates in local office meetings and work groups, and communicates updates as directed.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
