Benefits And Eligibility Specialist (Eligibility Interviewer)
About The Position
The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. As an Eligibility Interviewer, you will determine eligibility for Arizonans needing Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This role is ideal for a motivated individual with decision-making skills who can work independently in a fast-paced environment while providing quality client interaction and communication. This is an on-site, in-office position where the employee works for the State of Arizona and must abide by hospital rules and policies regarding vaccinations, testing, and screenings.
Requirements
- Knowledge in customer service practices.
- Knowledge in computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
- Skills in professional written and verbal communication.
- Customer friendly, empathetic, and patient.
- Computer experience; typing, navigating, and using multiple computer systems on multiple screens while talking to the client by phone.
- Core math skills, including but not limited to, addition, subtraction, multiplication, and division.
- Ability to evaluate and make appropriate decisions (or determinations).
- Ability to access, maintain, review, and interpret information.
- Ability to work independently as well as interacting with others on a team.
- Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
- Successfully pass background and reference checks.
- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
- Abide by hospital rules and policies related to annual and mandatory vaccinations, testing, and screenings.
Nice To Haves
- One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
- A High School Diploma or GED.
Responsibilities
- Assist clients in-person and/or by telephone in a fast-paced office environment.
- Attend paid classroom training with on-the-job training.
- Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations.
- Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- Complete the application and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families by phone.
- Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
- ASRS defined benefit plan provides for life-long income upon retirement.
- Option to participate in a voluntary deferred compensation program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
