Benefits Analyst

The Nemours Foundation•Orlando, FL

4d•Hybrid

About The Position

Nemours is seeking a Benefits Analyst to join our HR/Total Rewards team. This is a hybrid role in Wilmington, DE, Orlando, FL or Jacksonville, FL. Under the direction of the Sr. Director of Benefits & Leave of Absence (LOA), the Benefits Analyst plays a key role in the enterprise-wide administration, analysis, and ongoing support of Nemours comprehensive benefits programs. The Benefits Analyst is responsible for supporting the effective, consistent, and compliant administration of associate benefit plans, including health and welfare benefits, paid time off programs, tuition reimbursement, and other benefit offerings. This role serves as a subject-matter resource to associates and internal partners and contributes to continuous improvement of benefit programs, vendor performance, and operational processes.

Requirements

Bachelor’s degree or equivalent experience, including up to 3–4 years of formal training or education beyond high school.
Minimum of 3–5 years of experience in a Human Resources role; benefits administration experience strongly preferred.
Demonstrated ability to manage multiple priorities, analyze data, and maintain a high level of accuracy and confidentiality.
Strong communication, problem-solving, and collaboration skills.

Responsibilities

Partner with associates, vendors, and internal stakeholders to research, troubleshoot, and resolve complex benefit-related issues, including appeals and escalations.
Serve as a trusted resource for associates, HR team members, managers, and cross-functional partners regarding benefit plans, policies, and procedures.
Support regulatory compliance by ensuring benefit administration aligns with plan documents, internal policies, and federal and state regulations; assist with audits, filings, and documentation as needed.
Lead or support annual activities such as open enrollment, non-discrimination testing, Form 5500 filings, required compliance notices, and updates to benefit communications and plan materials.
Execute and manage day-to-day operational processes related to the administration of health and welfare plans, PTO programs, tuition reimbursement, and related benefits.
Assist in the development and delivery of benefit education and communication strategies, including new associate orientation, web content maintenance, and targeted outreach initiatives.
Prepare and maintain reports; conduct data audits and analysis; reconcile eligibility, payroll, vendor billing, and contribution discrepancies; and process invoices in support of benefit plans.
Collaborate with external vendors and third-party administrators to address service issues, enhance processes, and improve associate experience.
Support the Sr. Director of Benefits & LOA with the implementation of new or revised benefit plans, systems, vendors, processes, and acquisitions.