Benefits Advisor, Human Capital

MNP•Calgary, AB

About The Position

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our National Human Capital - Benefits team as a Benefits Advisor. This diverse team of professionals are dedicated to cultivating and fostering our firm’s unique culture and values. As a trusted advisor, you’ll develop, advise and facilitate best-in-class health, wellness, benefits and rewards programs, ensuring MNP continues to stand out as an employer of choice. MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Requirements

Written and verbal English and French language skills required
At least four years of progressive experience in group benefits, including demonstrated absence and leave case management
Strong analytical capabilities, with the ability to interpret data, identify trends, and support decision-making
Advanced proficiency in Microsoft Excel (e.g., financial modeling, pivot tables, data analysis); strong working knowledge of Word and PowerPoint
Demonstrated ability to manage competing priorities, exercise sound judgment, and deliver high-quality work with accuracy and attention to detail
Effective communicator with the ability to influence, collaborate, and build strong working relationships across teams and with external partners

Nice To Haves

Completion of Group Benefits Associate (GBA) 1 or 2 considered an asset

Responsibilities

Provide responsive, bilingual (French/English) support to Team Members on all aspects of benefits and retirement savings programs, proactively identifying needs, clarifying complex scenarios, and guiding individuals to informed decisions
Partner closely with external vendors to ensure high-quality service delivery, anticipating potential issues, addressing gaps, and maintaining alignment with service level agreements (SLAs)
Draft, translate, and publish clear, engaging, and accurate benefits communications in French and English, tailoring messaging to diverse audiences and promoting understanding and action
Collaborate cross-functionally to deliver seasonal campaigns (e.g., Annual Enrolment), strategic initiatives, and program launches, contributing insights and ensuring seamless execution
Curate, enhance, and maintain SharePoint content to improve accessibility, usability, and relevance of benefits resources for Team Members
Support mergers and acquisitions by conducting detailed benefits and retirement savings analyses, identifying risks and opportunities, and contributing to integration planning
Manage and prioritize incoming inquiries through ServiceNow, applying sound judgment to triage, resolve, and escalate issues while maintaining service standards and responsiveness
Facilitate end-to-end leave of absence case management, including consultation preparation, delivery, and follow-up, ensuring a consistent, thoughtful, and supportive experience for Team Members
Support Annual Enrolment through the development and validation of financial models in Excel, and by leading thorough user acceptance testing (UAT) for system and plan changes
Communicate effectively and confidently in both verbal and written formats, providing clear, accurate, and timely guidance on benefits and retirement savings as a trusted resource
Produce and analyze time-sensitive monthly reports, leveraging Excel (e.g., formulas, pivot tables, data validation) to identify trends, reconcile discrepancies, and support decision-making
Process employee data updates in the Human Capital Management System (HCMS) with accuracy and consistency, ensuring adherence to established processes and controls
Prepare and validate monthly invoicing, allocate benefits and retirement costs accurately, and coordinate funding and remittance activities with Finance
Track and reconcile premium payments for Team Members on leave of absence, ensuring timely follow-up and coordination of payroll deductions
Conduct audits to verify eligibility, ensure data integrity, and identify areas for improvement or risk mitigation
Maintain ongoing communication with vendors, monitoring performance and service outcomes while addressing issues and driving resolution as needed
Identify opportunities to enhance processes, tools, and documentation, contributing practical recommendations and supporting implementation of improvements
Participate in continuous learning and knowledge sharing to strengthen expertise in benefits, retirement savings, and broader HR practices
Monitor and interpret changes in federal and provincial legislation, assessing impacts and supporting updates to programs and processes
Build a strong understanding of MNP’s business and services to deliver informed, relevant, and value-added support
Work collaboratively within the Human Capital team, sharing knowledge, supporting peers, and contributing to a cohesive and high-performing team environment