Benefits Administrator

Innovo Benefits•Concord, MA

13d•$28 - $32•Remote

About The Position

The Benefits Administrator works with clients, the brokerage team, and insurance carriers to manage benefit enrollments, payroll coordination, problem resolution, COBRA administration, vendor management, open enrollment, communications, benefits audits, and systems support. The position is remote, with potentially minimal travel to the Concord, Massachusetts office and to clients across New England. Candidates must be located in New England. Core working hours are 9:00 a.m. to 5:00 p.m., Monday through Friday, during Innovo’s business hours. The role requires knowledge of employee benefit programs and the ability to support accurate, compliant benefits administration. The Administrator helps clients use HRIS benefits modules and carrier connections, provides HRIS training, prepares and analyzes reports, responds to employee benefits questions, and supports onboarding, benefits orientations, renewal planning, and open enrollment. The role also supports compliance by managing required notices and COBRA processes in accordance with applicable guidelines and deadlines.

Requirements

Minimum 2–3 years of experience in benefits administration or human resources.
Very strong attention to detail.
Ability to manage and prioritize multiple tasks.
Ability to work independently and manage consulting efforts.
Excellent written and verbal communication skills.
Positive, client-first attitude and willingness to go the extra mile when needed.
Team-oriented approach and willingness to help others.
Proficiency in Microsoft products and experience with various HRIS and benefits administration systems.
Must be located in the New England area.

Nice To Haves

Associate or bachelor’s degree preferred.
Bilingual fluency in English and Spanish is a plus.

Responsibilities

Process and track benefit plan enrollments, including additions, terminations, qualifying changes, and open enrollment, in accordance with plan documents, regulatory guidelines, and company policies.
Audit carrier invoices, HRIS systems, and tracking processes monthly to maintain accurate client benefits administration.
Facilitate implementation of HRIS benefits modules and carrier connections with clients, carriers, and HRIS systems; recommend process improvements to clients.
Create and modify benefits administration reports, analyze results, and maintain detailed records.
Research and respond to employee benefits questions, serving as a liaison among employees, insurance carriers, and brokers to resolve issues promptly.
Develop and maintain ongoing relationships with carriers and clients.
Participate as needed in onboarding and presentations of general HR and benefits orientations.
Participate in strategy, renewal, and open enrollment meetings, contributing feedback on benefits administration processes and timelines.
Support compliance by posting required benefits notices, administering benefits and COBRA on time, and staying knowledgeable about regulatory requirements.
Maintain an understanding of group health, flexible spending accounts, health care savings and reimbursement accounts, dental, vision, disability, and life insurance programs.
Assist with COBRA administration and notifications, ensuring compliance with applicable guidelines and deadlines.
Provide ongoing client training on HRIS systems.