Benefits Administrator

Coates Group • Chicago, IL

5d • Hybrid

About The Position

The Benefits Administrator supports Coates Group’s North America operations in the U.S. and Canada, with primary responsibility for benefits and leave administration, policy management, and compliance. The role is the primary employee contact for benefits, administering enrollments and qualifying life event changes, coordinating with vendors and brokers, responding to employee questions, resolving issues, and maintaining benefits data across HiBob, ADP, carrier platforms, and related systems.

The position also administers leaves of absence, coordinates North American global mobility activities, and creates, maintains, and administers People & Culture policies and processes. It supports legal and internal compliance, benefits-related payroll updates and variance reporting, and backup payroll processing as needed. The role contributes to onboarding, offboarding, well-being and engagement initiatives, and People & Culture projects and process improvements. The position requires working on-site in the Chicago office at least three days per week.

Requirements

• At least 7 years of benefits administration or related Human Resources experience, including ownership of benefits programs for a mid-sized or larger organization.
• Bachelor’s degree in Human Resources, Business, or a related field, or equivalent experience.
• Working knowledge of U.S. and Canadian benefits, leave, employment, workplace safety, and anti-discrimination requirements.
• Ability to manage competing priorities, work independently, adapt to changing needs, and meet deadlines accurately and accountably.
• Proficiency in Microsoft Office and experience with HRIS, payroll, benefits, and carrier systems.
• Ability to work on-site in the Chicago office at least three days per week.
• Responsive and professional support skills, with the ability to build trusted relationships with employees, leaders, vendors, and People & Culture partners.
• Accuracy, organization, and consistent follow-through in benefits, leave, onboarding, policy, compliance, and related work.
• Clear and empathetic communication, sound judgment, and discretion, particularly in complex or sensitive situations.

Nice To Haves

• Experience supporting employees and operations across the U.S. and Canada.

Responsibilities

• Administer U.S. and Canadian benefits programs and serve as the primary liaison among employees, brokers, carriers, and vendors.
• Respond to employee benefits questions, resolve issues, escalate complex matters when appropriate, and provide timely and accurate information.
• Administer U.S. and Canadian leaves of absence, including communications, documentation, case coordination, tracking, and compliance.
• Process benefits enrollments, qualifying life event changes, coverage terminations, and other updates across HiBob, ADP, carrier platforms, and related systems.
• Partner with the Senior Director, People & Culture, NAM on benefits renewals, plan design changes, employee communications, and ongoing administration.
• Facilitate People & Culture onboarding for new hires, coordinating orientation and resources.
• Partner with the People & Culture team on offboarding, including required benefits communications and compliance items.
• Create, maintain, and update employee handbooks, policies, procedures, and related documentation.
• Administer and implement North American employee well-being and engagement initiatives.
• Partner with payroll and finance to process benefits deductions, leave-related pay changes, payroll updates, and audits accurately and on time.
• Provide backup support for North American payroll processing as needed.
• Respond to employee, manager, vendor, and external inquiries about People & Culture policies, benefits, leaves, and related processes.
• Support People & Culture projects, benefits initiatives, compliance activities, and process improvements aligned with organizational priorities.
• Coordinate global mobility administration, including immigration documentation, case tracking, records maintenance, and coordination with employees, managers, and external immigration partners.

Benefits

• Annual market-competitive bonus program.
• Thrive Program with a suite of flexible work options.
• Dedicated time to prioritize health and wellbeing, including virtual yoga or meditation sessions.
• Global Wellness paid day off to recharge.
• Give Back Day for community impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior