Benefits Administrator - The Faison Center

Warren Whitney•Richmond, VA

5d•Onsite

About The Position

The Faison Center is seeking a Benefits Administrator to direct and plan the daily operations of group benefits administration. This role involves managing various benefit plans including health, HSA, dental, vision, disability, life insurance, critical illness, accident plans, flexible spending plans, and retirement plans. The administrator will ensure timely processing of elections and changes, reconcile invoices, and maintain the accuracy of EDI file feeds. Key responsibilities include conducting benefits audits, overseeing compliance with regulations, providing excellent customer service, and designing quality benefits plans. The position also offers backup support for Workers' Compensation and general administrative support to the HR Team, embodying The Faison Center's TEAM values.

Requirements

Bachelor's degree in human resource management or related
Five to seven years of related benefits or employee benefits administration
SHRM-CP or SHRM-SCP and CEBS professional designations
Ability to interpret and apply policies, procedures and guidelines.
Ability to organize and prioritize workload.
Excellent leadership, communication, and problem-solving skills.
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
Commitment to confidentiality, integrity, and Faison's mission of excellence
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to communicate clearly and professionally with employees, supervisors, medical providers, and insurers.
Friendly, professional, and customer-service-oriented demeanor.
Ability to handle confidential information with discretion.
Strong follow-through and ability to manage time-sensitive responsibilities.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Google Workspace and Microsoft Office.

Responsibilities

Coordinate and administer all Faison employee benefits programs, including group health and HSA, dental, vision, disability, life insurance, critical illness and accident plans, flexible spending plans, retirement plans, etc.
Serve as the primary contact between employees, benefits broker, benefits providers, and the finance department regarding employee enrollment, elections, payroll deductions, and claims processing.
Provide comprehensive annual Open Enrollment (OE) meetings and benefits orientation to new hires, including an overview of available health, retirement, and wellness programs.
Explain eligibility, enrollment timelines, and key plan features; guide employees through the enrollment process; answer questions, and ensure all required documentation is completed accurately and on time.
Process all election changes and terminations through the HRIS system to ensure benefits elections start, stop, and/or change in a timely manner.
Annually track and monitor employee benefit eligibility and ensure all eligible employees have completed the required process to enroll or waive coverage.
Manage and administer all employee leave programs, including FMLA, personal leave, and ADA-related accommodations with the support and guidance of our 3rd party administrator and VP of Administration.
Ensure accurate documentation and compliance with applicable federal and state regulations.
Coordinate with employees, managers, and payroll to maintain up-to-date leave records, and route/answer inquiries regarding leave eligibility, usage, and policies.
Manage 403b enrollments and deferral.
Respond to employee hardship requests as needed.
Complete year-end 403b census data and questionnaire for Form 5500.
Reconcile monthly benefits insurance invoices for the general.
Prepare 1095 forms.
Administer and manage claims for Short-term and Long-term disability.
Pull the MBI report weekly and balance it with the Flexible Spending Account (FSA)/Dependent Care Flexible Spending Account (DCFSA) report.
In collaboration with the VP of administration, research employee benefits plans and vendors to identify those that present the best value.
Support the design and implementation of new benefits programs and perform cost/benefit analysis as needed.
Develop and implement a strategy for communicating benefits, including education and promotion.
Create and disseminate promotional and marketing materials.
Monitor the process and ensure employees are aware of benefits events and updates.
Maintain the Standard Operating Procedures for.
Create a user-friendly, real-time resource that highlights key procedures that are not otherwise outlined in existing HR policies or directives as a tool; include relevant forms and processes to ensure better communication and enhance employment experience with the Faison Center.
Ensure compliance with applicable government regulations.
Ensure timeliness and accuracy of required reporting, employee notices, and fees.
Take ownership of ongoing professional development by identifying learning needs, pursuing relevant training opportunities, and maintaining up-to-date knowledge of industry trends, best practices, and applicable regulations.
Support Payroll Manager to ensure efficient and timely data entry, communication, and transfer of data between HR and payroll (e.g., 403b deferrals, FSA, DCFSA, and HSA contributions).
Prepare and submit annual EEO records.
Perform other related work as required.