Benefits Administrator

Cherokee Federal • Tulsa, OK

6h

About The Position

The Benefits Administrator will be responsible for administering a childcare subsidy program on behalf of the customer. This role involves working directly with program participants and childcare providers to facilitate the delivery and communication of subsidy benefits.

Requirements

• Associate's degree and 1-4 years of professional experience in administering benefit/subsidy programs or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Excellent attention to detail.
• Excellent customer service skills.
• Ability to provide excellent customer service to program participants and childcare providers.
• Ability to maintain confidentiality of personally identifiable information.
• Knowledge of principles and procedures regarding benefit administration or subsidy programs.
• Ability to understand and follow policy guidelines.
• Knowledge of principles and processes for providing customer service and personal services.
• Proficiency in Microsoft Office.
• Ability to pass a Tier 1/Low Risk personnel security investigation.
• Must pass pre-employment qualifications of Cherokee Federal.

Nice To Haves

• Experience with eligibility determinations and serving in an employee-facing role preferred.

Responsibilities

• Provides program participants and childcare providers with overview of subsidy program.
• Assists participants and childcare providers with application package completion.
• Verifies application documentation and provides determination on employee eligibility in accordance with program requirements.
• Reviews invoices in accordance with program requirements.
• Answers employee and provider verbal and written inquiries.
• Maintains appropriate records and program documents.
• Reviews eligibility changes in both the employee and vendors to maintain compliance in accordance with program requirements.
• Assist with documentation requirements for program audits.
• Administers customer service delivery related to childcare subsidy programs and troubleshooting with the appropriate parties as necessary.
• Process annual open enrollment applications, recertifications, and related responsibilities.
• Performs other job-related duties as assigned.

Benefits

• Medical
• Dental
• Vision
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees