Benefits Administrator

Macmillan•New York, NY

1d•$60,000 - $75,000•Remote

About The Position

The Benefits Administrator supports the day-to-day administration of employee benefits programs, with a focus on accurate processing, data management, vendor coordination, and employee support. This role assists in maintaining efficient benefits operations, supporting system processes and file feeds, and ensuring a high level of service and compliance. The ideal candidate is detail-oriented, customer-focused, and comfortable working with benefits systems and data.

Requirements

At least 2–4 years of experience in benefits administration or a related HR function
Basic understanding of employee benefits programs (health, welfare, retirement)
Familiarity with HRIS systems and benefits administration platforms
Experience working with data, reports, and file feeds preferred
Strong attention to detail and ability to manage multiple tasks accurately
Effective problem-solving and organizational skills
Strong written and verbal communication skills
Customer-service oriented with the ability to handle sensitive information with confidentiality

Responsibilities

Process employee benefit enrollments and changes in HRIS. Ensuring accuracy and timeliness.
Review and reconcile benefits data to confirm correct deductions, eligibility, and coverage.
Troubleshoot and resolve discrepancies related to benefits transactions and payroll deductions.
Respond to employee inquiries regarding benefits programs, eligibility, claims issues, and enrollment processes in a timely and professional manner.
Provide clear, accurate, and empathetic communication to enhance the employee experience.
Maintain and update company intranet Benefits pages
Support compliance with applicable benefits regulations by maintaining accurate records and documentation.
Assist in preparing required letters, filings, and audit support materials.
Assist in pulling and preparing reports for benefit invoices
Ensure adherence to internal policies and procedures.
Coordinate with benefits vendors and third-party administrators to resolve employee issues and ensure smooth service delivery.
Track and follow up on outstanding vendor issues and support service level expectations.
Assist in coordinating wellness initiatives and benefits-related events (e.g., open enrollment, flu clinics, educational sessions).
Support efforts to increase employee awareness and participation in benefit programs.
Identify opportunities to improve efficiency, accuracy, and employee experience within benefits processes.
Assist in testing system updates, enhancements, and open enrollment configurations.
Support implementation activities for new tools, vendors, or process changes.