Benefits Administrator

Waste Connections

About The Position

The Benefits Administrator plays a critical role in delivering accurate, timely, and employee‑focused benefits support. This position is responsible for administering health and welfare benefit programs, serving as a Tier 2 escalation point for complex employee inquiries, and creating clear, engaging benefits‑related communications for internal employee engagement platforms. The ideal candidate brings strong technical benefits knowledge, excellent communication skills, and a customer‑service mindset. Key Responsibilities Benefits Administration Administer and support health and welfare benefit programs, including medical, dental, vision, life, disability, and related plans. Process benefit enrollments, changes, and terminations in the HRIS in accordance with plan rules and compliance requirements. Coordinate with vendors, carriers, and internal partners to resolve benefit issues and discrepancies. Support annual open enrollment activities, audits, and ongoing data integrity efforts. Ensure benefits administration complies with applicable federal, state, and plan regulations. Tier 2 Employee Support Serve as an escalation point for Tier 2 employee benefit inquiries requiring advanced knowledge, investigation, or coordination. Research and resolve complex benefit issues, ensuring accurate and timely follow‑up with employees. Partner with Tier 1 support and HR teams to identify trends, root causes, and opportunities for improved employee experience. Employee Engagement & Communications Create and publish benefits‑related content for the employee engagement platform, including reminders, FAQs, benefit highlights, and enrollment communications. Translate complex benefit information into clear, employee‑friendly messaging. Collaborate with HR and leadership to ensure benefit communications are accurate, consistent, and aligned with company culture. Qualifications Required: 3–5 years of experience in benefits administration, HR operations, or a related role. Hands‑on experience administering health and welfare benefits. Strong written and verbal communication skills with the ability to explain complex topics clearly. Experience handling escalated or complex employee inquiries. High attention to detail and ability to manage confidential information. Preferred: Bachelor’s degree in Human Resources, Business Administration, or a related field. Experience with HRIS and benefits administration systems (e.g., Workday). Experience creating employee‑facing communications or engagement content. Knowledge of benefits compliance concepts (e.g., ERISA, HIPAA, COBRA, ACA) You will be joining a great team and a company in a “work hard, play hard” environment along with a competitive salary. We also offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". Other peripheral benefits include a strong presence in our local communities, sustainability initiatives, and more. For more information and to apply, please visit www.wasteconnections.com. Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans) Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Requirements

3–5 years of experience in benefits administration, HR operations, or a related role.
Hands‑on experience administering health and welfare benefits.
Strong written and verbal communication skills with the ability to explain complex topics clearly.
Experience handling escalated or complex employee inquiries.
High attention to detail and ability to manage confidential information.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, or a related field.
Experience with HRIS and benefits administration systems (e.g., Workday).
Experience creating employee‑facing communications or engagement content.
Knowledge of benefits compliance concepts (e.g., ERISA, HIPAA, COBRA, ACA)

Responsibilities

Administer and support health and welfare benefit programs, including medical, dental, vision, life, disability, and related plans.
Process benefit enrollments, changes, and terminations in the HRIS in accordance with plan rules and compliance requirements.
Coordinate with vendors, carriers, and internal partners to resolve benefit issues and discrepancies.
Support annual open enrollment activities, audits, and ongoing data integrity efforts.
Ensure benefits administration complies with applicable federal, state, and plan regulations.
Serve as an escalation point for Tier 2 employee benefit inquiries requiring advanced knowledge, investigation, or coordination.
Research and resolve complex benefit issues, ensuring accurate and timely follow‑up with employees.
Partner with Tier 1 support and HR teams to identify trends, root causes, and opportunities for improved employee experience.
Create and publish benefits‑related content for the employee engagement platform, including reminders, FAQs, benefit highlights, and enrollment communications.
Translate complex benefit information into clear, employee‑friendly messaging.
Collaborate with HR and leadership to ensure benefit communications are accurate, consistent, and aligned with company culture.