Benefits Administrator

GroupHEALTH Benefit Solutions•Barrie, ON

1d•Hybrid

About The Position

The Benefits Administrator is responsible for delivering exceptional client service in the administration and processing of benefit and enrollment changes. The Benefits Administrator is also the expert regarding monthly billing statements and notifications for their associated clients. This is a hybrid role based out of our Surrey, BC or Barrie, ON offices.

Requirements

1–2 years of experience in claims administration, office administration, insurance, health sciences, or a related field
Proficiency in Microsoft Office

Nice To Haves

Post-secondary education in an administrative or related field is an asset
Experience in the group benefits industry would be considered an asset but is not a requirement
Bilingual (French and English) is an asset
An Administrator – You maintain a high volume of cases, consistently meeting SLA targets including same-day member terminations and follow-ups within 2 business days. You track all client and member communications accurately in CRM and WEBS.
A Client Satisfaction Driver – You influence customer loyalty through effective service, communication, and problem-solving. You consistently achieve high NPS scores by addressing client needs efficiently and use feedback to improve your own service delivery.
A Customer Focus Champion – You are committed to client satisfaction and confidentiality, offering personalized solutions while safeguarding sensitive information. You build long-term relationships by resolving issues proactively and consistently meeting or exceeding client expectations.
A Prioritization and Time Management Expert – You effectively prioritize tasks based on urgency and importance, manage time to meet deadlines, and maintain a high level of accuracy and efficiency while working within established SLAs.
A Resourceful Problem-Solver – You leverage tools like KnowledgeHUB, CRM, and Peer Review to resolve client and employee inquiries efficiently. You collaborate with colleagues and carriers, navigate export errors, and stay informed on policy updates and best practices.

Responsibilities

Analyze and manage enrollment changes in WEBS™ on a daily basis
Identify errors on enrollment changes and work with the client to process any corrections
Complete one-on-one training with plan administrators to help them understand how our processes and technology support plan administration
Complete daily billing administration tasks as needed
Pull billing lists, check current bill holds, and review and correct billing errors to ensure timely bill runs
Identify and escalate claims requiring further investigation to the client services lead
Identify and escalate concerns from clients, members, and partners to the client services lead, including vendor issues, plan design, or administrative items that may cause dissatisfaction
Contribute to the continuous improvement of business processes
Assist team members with their responsibilities as required
Perform other duties as the organization requires