Benefits Administration Services Analyst II
About The Position
Pension Benefits Administration Services Analyst II. This role involves performing recurring plan administration services under the supervision of senior analysts. The analyst will be responsible for triaging, researching, and responding to participant issues such as eligibility, calculation errors, and service delivery. They will also triage and research system issues to confirm adherence to requirements, review benefit reports, and process retirement benefit applications. This includes verifying information accuracy and researching past service and related credits. Additionally, the role involves preparing and delivering training to team members, collaborating with other plan administrators, and maintaining accurate work papers and audit trails. The analyst will also serve as a contact with clients' human resources personnel and vendor support as needed.
Requirements
- Expert knowledge and 5 plus years of experience in Pension and/or Defined Benefits.
- Intermediate/advanced knowledge of Pension calculations & Audit Support.
- Experience in reporting, SQL, and Data Analysis.
- Advanced knowledge of Excel, Word, and Outlook.
- Able to communicate in speaking with the client on pension.
Responsibilities
- Triaging, researching, and responding to participant issues (e.g., eligibility, calculation errors, and service delivery).
- Triaging and researching system issues to confirm adherence to requirements.
- Reviewing benefit reports, including Business Requirements Document (BRD), and acting as needed.
- Processing retirement benefit applications, verifying accuracy of information and researching/investigating past service, and related credits.
- Preparing and delivering training to team members.
- Working cooperatively with other team members (plan administrators) to complete tasks, projects, and to ensure unified delivery of services.
- Following and updating documentation materials as directed to maintain complete accurate work papers and audit trail.
- Serving as contact with clients’ human resources personnel and vendor support as needed.
Benefits
- Health and Welfare Benefits
- Retirement Savings
- Employee Discounts
- Career Growth Opportunities
- Paid Training
- Paid time off
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
