Benefits Administration Specialist, Mid

Booz Allen Hamilton•Norfolk, VA

6h•$55,200 - $126,000•Onsite

About The Position

As a professional in shared delivery, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight on shared delivery performance. As part of the Benefits Administration team you will perform administrative, transactional, and vendor management activities including supporting retirement processing, benefits reporting and service award administration and other duties as assigned. You will be providing support for escalated Help Desk tickets from employees within the response service level agreement, update tickets daily with complete notes, and ensure tickets are resolved to the customer’s satisfaction before it is closed. You will educate and provide policy guidance on all inquiries. Due to the nature of work performed within this facility, U.S. citizenship is required.

Requirements

2+ years of experience with benefits administration in a customer service environment
Experience applying active listening and problem solving to trouble shoot customer challenges and provide recommendations
Experience with using Microsoft Office, including Word, Excel, and Outlook
Ability to work independently, multi-task through to completion, and meet deadlines in a fast-paced environment
Ability to communicate clearly via email or phone including active listening
HS diploma or GED
U.S. citizenship is required

Nice To Haves

Experience working in a Help Desk or Contact Center environment
Experience with Workday or comparable tools
Experience with applying detailed focus on data and process to ensure data integrity
Ability to use multiple applications and databases in a fast-paced environment
Ability to build excellent relationships with COE partners and the business sectors to improve delivery
Possession of excellent research and problem-solving skills
Bachelor's degree

Responsibilities

Perform administrative, transactional, and vendor management activities including supporting retirement processing, benefits reporting and service award administration and other duties as assigned.
Provide support for escalated Help Desk tickets from employees within the response service level agreement.
Update tickets daily with complete notes.
Ensure tickets are resolved to the customer’s satisfaction before it is closed.
Educate and provide policy guidance on all inquiries.