Benefits Account Executive

Marsh McLennan•Midland, TX

About The Position

The Benefits Account Executive is responsible for managing client insurance programs, acting as a primary contact for producers, the market, and clients. This role involves delegating tasks, managing workflows, researching benefit plans, coordinating wellness presentations, and building vendor relationships. The executive will oversee renewal bid processes, negotiate with carriers, and ensure client satisfaction through effective problem-solving and communication. They will also manage the development of communication booklets and client deliverables, and ensure compliance with various regulations and checklists. Teamwork and a proactive, leadership-oriented approach are essential.

Requirements

Maintain Group 1 License.
3-4 years of Benefits Account Manager experience preferred.
Minimum of 3-5 years of small market Benefits Account Executive experience preferred.
Demonstrated participation in (i.e. completed segments) in RHU, GBA or CEBS CE path.
If no designation, then 5-7 years of experience as an Account Executive preferred but not required.
Possess operational knowledge of Word, Excel, Power Point Publisher and current internet technologies.
Ability to travel to meet client service needs.
Ability to speak professionally and comfortably in front of others.
Demonstrate ability to multi-task, prioritize work.
Willingness to work to meet client needs beyond scheduled hours by watching e-mail activity and answering important e-mails and calls after hours and on weekend, if necessary.
Bilingual Spanish a major plus.
Ability to service our clients, vendors and co-workers effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness.
Ability to be proactive (Does not have to be asked or reminded of tasks. Demonstrates a leadership role with the client in the overall administration of the Benefits Program).
Mastery level knowledge of fully insured benefits products, services, market dynamics, carriers/vendors.
Functional knowledge of wellness programs (both carrier-based as well as proprietary/client specific strategies), and client advocacy concepts.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Manage the Client Insurance Program, utilizing agency management system.
Share knowledge, provide instruction, and delegate tasks to the Account Manager, Call Center, Benefits Admin, Wellness and iCAF, and any other team member.
Inform Producer of upcoming deadlines and events.
Maintain R: Drive/client files as per Department Guidelines.
Manage “workflows” and administration as per Benefits Timeline.
Manage and monitor administration of client benefit programs.
Research and answer questions regarding client benefit plans, claims billings, etc.
Coordinate and/or deliver Wellness presentations for the client.
Build and maintain vendor relationships.
Manage renewal bid/RFP strategy and process.
Manage ongoing carrier/TPA/Vendor renewal negotiations on clients’ behalf.
Oversee and monitor creation and maintenance of marketing binder.
Oversee and monitor follow up with carriers to ensure they have everything needed to quote clients’ insurance programs.
Oversee and monitor preparation of market spreadsheets.
Monitor and take appropriate action to ensure satisfactory vendor performance.
Stay up-to-date on carrier plans and websites.
Negotiate with carriers on cost and program design.
Assist bSwift team with completion of the bSwift requirements document.
Assist bSwift team with set-up of client web site.
Oversee development and preparation of communication booklets.
Coordinate, present, and attend client meetings.
Schedule mid-year and renewal meetings; prepare materials used in these meetings.
Coordinate meeting agenda and times with client and carriers and conduct enrollment meetings as necessary.
Develop stewardship report based on workflows in Benefit Point.
Gather and analyze ICAF, Milliman, Aggregate and DMW reports.
Initiate own correspondence with clients.
Visit clients with or without Producer as necessary throughout the year.
Document compliance with Renewal Timeline and task completion by appropriate team member.
Ensure that at a minimum the Account Manager performs all tasks identified in the Account Manager job description as well as the renewal timeline.
Manage development and preparation of Request for Proposal.
Manage development and preparation of client presentation materials / all client deliverables.
Actively demonstrated ability to delegate to Account Manager.
Ensure documentation to support actions and services necessary to meet client program needs are properly documented and filed in ImageRight.
Review Summary Plan Descriptions. Communicate any corrections directly to vendors and ensure that SPD is updated and correct prior to sending final version to client.
Personally check all client policies.
Oversee Compliance functions to include but not limited to: Benefit Timeline Checklist, Healthcare Reform Checklist, Self-Funded SPD Checklist, Stop Loss Checklist, Admin Agreement Checklist.
Oversee Compliance functions for “Schedule A” request from carriers, Form 5500, Medicare Part D Disclosures and CMS Reporting, HIPAA and ERISA and COBRA.
Review first bill following renewal for each line of coverage to ensure sold rates/enrollment counts are accurate.
Function as team member of the Client Services team to ensure superior service to all MMA Clients.
Begin to demonstrate appropriate judgement regarding what tasks are managed at their level or those that need to be delegated.
Begin to delegate tasks to Account Manager, as well as outsourcing teams, as appropriate.
Ensure tasks from both Account Manager and outsourcing team are completed as directed.
Ensure Account Manager is performing all tasks as outlined in the MMA Assistant Account Manager or Account Manager job description.
Maintain and exhibit a positive, professional attitude in the performance of your job, treat clients, prospects, carriers/vendors, and agency employees with courtesy and respect.
Represent the agency in a competent, professional manner, appropriate business attire for all client events or meetings unless otherwise advised by the client.
Perform other duties as assigned by the Director of Client Services.