Benefit Programs Supervisor
About The Position
The Benefit Programs Supervisor plans, coordinates, and evaluates the work of assigned staff and oversees the implementation of benefit programs. The role consults with caseworkers, peers, and management on program regulations and operations, ensures compliance with policies and procedures, and builds partnerships with the Commonwealth Attorney's Office, courts, law enforcement, and other community resources. The supervisor may conduct follow-up investigations and prepare organized documentation for hearings or potential prosecution, and participates in staff selection, coaching, training, and professional development. The position directly supervises Senior Benefit Programs Specialists, Benefit Programs Specialists, temporary employees, and staff involved in fraud investigations. Supervisory duties include interviewing, hiring, training, assigning and directing work, evaluating performance, addressing complaints, and resolving problems. Additional duties include responding to program inquiries and complaints, making referrals, conducting administrative hearings as required, and participating in the City's emergency plan, including shelter management. Regular attendance is required. In unusual situations or a declared State of Emergency, City employees may be assigned duties needed to ensure service delivery.
Responsibilities
- Plan, coordinate, and evaluate the work of assigned staff.
- Consult with caseworkers, peers, and management about program regulations, implementation, and other programs.
- Develop and maintain partnerships with the Commonwealth Attorney's Office, courts, law enforcement, and community resources as needed.
- Participate in employee selection and coach and counsel peers, staff, and management as required.
- Ensure compliance with policies, procedures, and guidelines.
- Conduct follow-up investigations and prepare narrative and organized documentation for consideration by the Commonwealth Attorney's Office, a state hearings officer, or potential prosecution and/or Intentional Program Violations.
- Participate in policy and procedures training and professional development.
- Participate in the City emergency plan, including management of shelters.
- Train staff in existing and new policies, procedures, interviewing guidelines, and required computer skills.
- Respond to complaints and inquiries from other agencies, customers, potential customers, and the public regarding program policies and guidelines, and make referrals to other agencies.
- Conduct administrative hearings as required.
- Supervise Senior Benefit Programs Specialist staff, Benefit Programs Specialist staff, temporary employees, and staff involved in fraud investigations.
- Interview, hire, train, assign, and direct employees; appraise performance; reward and discipline employees; address complaints; and resolve problems.
- Perform other duties to provide direct or indirect service to citizens as assigned, including special assignments during unusual situations or a declared State of Emergency.
- Maintain regular attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
