Benefit Programs Supervisor
About The Position
Under limited supervision, the Benefit Programs Supervisor performs supervisory and administrative duties across multiple benefit programs administered through Social Services and reports to the Chief of Benefits. The role oversees Benefit Programs Supervisors and other staff, monitors case actions and case-management services, and helps plan and manage Financial Services programs and procedures to meet federal and state quality and quantity standards. The position is responsible for effective program administration, including expenditure monitoring, staff development and training, succession planning, performance management, employee relations, and work prioritization and assignment. It supports staff with complex or difficult cases, provides consultation and guidance, and makes decisions on exceptional or controversial cases. The supervisor also participates in committees, task forces, training, meetings, presentations, public relations activities, and special projects; maintains relationships with customers, community organizations, and the public; and makes service referrals and resolves customer concerns. The role requires thorough knowledge of laws, regulations, policies, procedures, and casework practices for multiple benefit programs, along with knowledge of social work and human services. The employee must be able to plan and coordinate subordinate employees’ work, prepare reports, interpret program rules for applicants and the public, use office and computer equipment, and exercise sound judgment, discretion, tact, and confidentiality. In a declared city emergency, the employee is required to work shelter duty and may be called upon to perform duties that support community safety and care.
Requirements
- Bachelor’s degree from an accredited college or university in sociology, human services, or a related field, or an equivalent combination of education and experience providing the required knowledge, skills, and abilities.
- Considerable progressively responsible experience in human services program eligibility or case management.
- Considerable supervisory experience.
- Thorough knowledge of local, state, and federal laws, ordinances, rules, and regulations governing multiple benefit programs.
- Thorough knowledge of benefit-program policies, procedures, forms, documents, and manuals, and of social work principles and practices as applied to benefit casework.
- Ability to plan, direct, and coordinate subordinate employees’ work.
- Ability to use common office machines and computer-driven word-processing, spreadsheet, and file-maintenance programs.
- Ability to compile technical information and prepare clear, concise reports.
- Ability to analyze and apply standards with initiative and independent judgment; communicate program rules clearly; handle confidential files discreetly; and maintain effective working relationships.
- Acceptable general background check, including local, state, and federal criminal history and sex offender registry checks.
- Must not be listed as having a founded child abuse or neglect complaint.
- Ability to perform the described physical and communication demands, including operating office equipment, occasionally exerting up to 20 pounds of force, and communicating by telephone.
Responsibilities
- Supervise Benefit Programs Supervisors and monitor and review case actions of assigned units.
- Participate in planning and managing the administration of Financial Services programs and procedures to achieve and maintain federal and state quality and quantity performance standards.
- Develop, implement, and monitor departmental management plans.
- Provide recommendations on bureau- or agency-level budget issues.
- Monitor expenditures and oversee staff development and training, succession planning, performance management, employee relations, and work prioritization and assignment.
- Assist staff with difficult and complex cases through consultation, personal case handling when needed, and decisions on controversial or exceptional cases.
- Advise staff on difficult issues and determine appropriate services and assistance in exceptional cases.
- Serve on committees and task forces; attend training sessions, unit meetings, and conferences; make presentations; and participate in public relations activities and special projects.
- Develop and maintain rapport with customers, other organizations, and the general public.
- Make service referrals within the department and to other agencies, and resolve customer concerns.
- Perform other duties assigned according to workload and department needs.
- Perform shelter duty and other required duties during a declared city emergency.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
