Benefit Program Specialist

City of Roanoke, Virginia•Virginia 24012, VA

7d•Onsite

About The Position

The City of Roanoke is seeking service-focused individuals that are self-starters and able to work independently to assist those residents who receive Medical and Supplemental Nutrition benefits. This position offers opportunities to exercise problem solving skills and growth through meeting unique challenges daily that serve our community. Give meaning to your career and join the City of Roanoke as a Benefit Program Specialist. This is a non-exempt position.

Requirements

High school diploma or general education degree (GED)
One to three years related experience and/or training in one or more of the following: customer service, human services, interviewing, teaching, accounting, tax preparation, insurance claim process or medical assistance application processing; or equivalent combination of education and experience
Ability to read and interpret documents such as laws, policies, and regulations
Ability to prepare reports and correspondence
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, or oral form
Ability to use computer systems such as Microsoft Word, Excel and basic office equipment such as printers, fax, copier and multi-line phone system
Ability to toggle between multiple computer screens
Ability to read and interpret documents such as laws, policies, and regulations.
Ability to prepare reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, or oral form.

Nice To Haves

Associate degree preferred
Bilingual, Spanish/English speakers encouraged to apply.

Responsibilities

Performs work involving the determination and re-determination of the eligibility of individuals for multiple benefit programs.
Interprets, applies and explains Federal, State and Local policy and regulations
Evaluate applications for Benefit Programs through entering data into a rule-based computer system
Completes timely and accurate eligibility determinations for SNAP (Supplemental Nutrition Assistance Program), Medicaid, TANF (Temporary Assistance for Needy Families) , Refugee Cash Assistance, Energy Assistance and Cremation Assistance.
In addition to application processing, manage ongoing caseloads which includes frequent customer contact, implementing changes and processing periodic renewals
Identifies potential services needed and makes appropriate referrals to other community resources
Demonstrates excellent teamwork through cooperation and flexibility
Promotes client responsibility with an emphasis on becoming independent by exploring employment opportunities
Explains client responsibilities, rights and program availability
Prepares reports and maintains client records electronically
Identifies possible fraud and makes appropriate referrals