Benefit Specialist
About The Position
Our client administers retirement, insurance, and benefit programs for over 600,000 Wisconsin state and local government employees and retirees. We are seeking detail-oriented and adaptable Benefit Specialists to support benefit administration and modernization initiatives. This role involves working with sensitive member data, interpreting complex benefit programs, and delivering clear, accurate information to a variety of audiences. This position will initially focus on data research, validation, and remediation efforts tied to system modernization projects, with additional responsibilities supporting day-to-day benefit operations. The work arrangement is hybrid, requiring a minimum of 2 days onsite per week, with remaining days remote based on workload and business needs. Candidates must be current Wisconsin residents.
Requirements
- Strong attention to detail and accuracy
- Ability to analyze large data sets and resolve discrepancies
- Critical thinking and problem-solving skills
- Ability to learn complex systems, policies, and processes quickly
- Strong written and verbal communication skills
- Experience working in collaborative, team-based environments
- Ability to manage multiple priorities and deadlines
- Customer service experience
- Ability to handle confidential information appropriately
Nice To Haves
- Experience interpreting policies, statutes, or regulatory guidelines
- Strong math and analytical skills
- Experience with benefits administration or data-heavy roles
- Comfortable working in a fast-paced, evolving environment
Responsibilities
- Research, analyze, and update complex member benefit data
- Support data conversion and remediation for system modernization efforts
- Interpret and apply benefit program rules, policies, and regulations
- Communicate complex information clearly via phone, email, and written correspondence
- Process benefit transactions (Health, Life, Vision, Dental, Medicare, etc.) as needed
- Collaborate cross-functionally with internal teams
- Maintain confidentiality and accuracy when handling sensitive information
Benefits
- Medical, vision, and dental insurance
- 401(k) with discretionary employer match
- Paid time off and holidays
- Flexible spending accounts
- Additional employee perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
