Benefit Eligibility Associate & Specialist (Part-Time)

El Paso County•El Paso, CO

14h•Hybrid

About The Position

VISION El Paso County will be a trusted regional leader known for excellence in county service delivery. PURPOSE We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive. VALUES Service Focused Collaborative Accountable Trustworthy Transparent Job Summary Are you passionate about helping and serving the El Paso County community, including some of our most vulnerable members? Do you have strong attention to detail, a sense of responsibility, and a passion for customer service? We have the perfect opportunity for you! As part of our PEAK Team, you will play an important role assisting community partners and clients by helping process cases, decipher documentation, and connect individuals to eligible benefits and services. This role requires compassionate communication, problem-solving skills, and the ability to provide friendly, efficient support that makes a meaningful impact in our community.

Requirements

High school diploma or equivalent education.
Two years of customer service or administrative experience.
Associate's or degree or higher in a related field may substitute for the required experience.
High school diploma or equivalent education.
Three years of customer service or administrative experience.
Associate’s degree in a related field may substitute for one year of the required experience.
Bachelor’s degree in a related field may substitute for two years of the required experience.
One year of experience determining eligibility for public assistance in a human services agency.
Basic knowledge of public assistance rules, regulations, and procedures.
Must be detail oriented and ensure accuracy in work.
Ability to enter data in applicable databases timely and accurately.
Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies and the public.
Ability to provide excellent customer service.
Ability to effectively plan, schedule, organize and assess situations to make prudent and appropriate decisions.
Ability to provide conflict resolution and problem solving skills.
Ability to use standard office equipment including computer, fax machine, copier and telephone.
Maintain regular and punctual attendance.

Nice To Haves

Bilingual in English and Spanish preferred.

Responsibilities

Determines initial and/or ongoing eligibility for a variety of benefit programs including but not limited to Health First Colorado [formerly Medicaid], Colorado Child Care Assistance, Supplemental Nutritional Assistance Program [formerly Food Stamps], Colorado Works, Adult Financial and Long Term Care.
Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork.
Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources.
Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements.
Conducts client customer service reviews.
Reviews cases for accuracy and completeness.
Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits.
Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings.
Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances.
Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed.
Participates in internal committees, training, workshops and seminars.
Assists with unassigned caseloads as needed.
Performs other duties as required.