Bench Jeweler (On-site)

Shane Co.•Indianapolis, IN

11d•Onsite

About The Position

Bench Jewelers perform requested jewelry work to Shane Co. quality, service, and timeliness standards, including setting, sizing, re-tipping, welding, soldering, polishing, engraving, cleaning, and other related work. The role calls for someone who can succeed in a fast-paced, results-based environment while building relationships and supporting the company’s culture and values. The jeweler is expected to lead by example through strong character, commitment, organization, and work habits, and to contribute to the success of both the shop and store. The position is performed on-site in a store. Evening and weekend availability is required, although Shane Co. is closed on seven major holidays. Customer-facing store hours are Monday–Wednesday, 10 a.m.–7 p.m.; Thursday–Friday, 10 a.m.–8 p.m.; Saturday, 10 a.m.–6 p.m.; and Sunday, noon–5 p.m. Shift swaps may be allowed when possible. The role includes team bonus eligibility and a broad benefits and development offering. The employer will not sponsor a visa or work authorization.

Requirements

Must be available to work evenings and weekends.
Must possess a high level of visual acuity and manual dexterity.
Must be able to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
Must be comfortable with technology.
Must be able to manage deadlines effectively.
Must demonstrate basic written and spoken English communication skills and basic math skills.

Nice To Haves

Two or more years of prior bench experience is preferred.

Responsibilities

Perform jewelry work including setting, sizing, re-tipping, welding, soldering, polishing, engraving, and cleaning.
Ensure the quality of company merchandise and provide accurate assessments of its quality and condition to support decisions about the appropriate course of action.
Keep the shop and personal workspace clean, organized, presentable, and efficient.
Provide cost estimates for additional shop or jeweler personalization options customers may consider.
Maintain findings inventory.
Consult with staff and customers as needed to help meet customer needs during sales and repair processes.
Follow safety and security protocols, including those related to shop equipment and chemicals.
Pursue personal and shop improvement and development.
Use computers, iPads, and other technology for shop job tracking.
Work professionally, efficiently, and courteously with store and company staff, fostering teamwork and respect.
Support other shops and the home office during work overflows or special projects.
Contribute to a positive and engaging workplace by embodying company values such as integrity, continuous improvement, and teamwork.
Manage deadlines and respond constructively to feedback and coaching.

Benefits

Team bonus of zero to $150 per week for each member of the store team, depending on results.
Medical, dental, and vision coverage.
401(k) plan with company match.
Paid vacation, sick time, holidays, volunteer time, and bereavement time, including bereavement for pets.
Company-paid extended illness bank.
Optional long-term disability coverage.
Company-paid life insurance.
Paid parental leave.
Fertility benefits.
Child and adult care Flexible Spending Accounts.
Employee Affinity Groups, including groups focused on parenting, LGBTQ+, and grief and loss.
Seven paid holidays each year for most staff.
Shift swaps when possible.
Self-paced internal learning covering career and personal topics.
Role-specific training.
Management and leadership training toward advancement.
Ongoing coaching and training for advancement.